Support Engineer

Instaleap; São Paulo; Híbrido; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A growing tech company in São Paulo seeks a Support Specialist to resolve technical queries and enhance service delivery. Candidates should have a minimum of 2 years in support roles, solid problem-solving skills, and the ability to work in an agile environment. Proficiency in Portuguese and advanced English is required, along with communication skills for diverse audiences. The position offers a hybrid work model and flexible hours to promote teamwork and individual performance.

Serviços

Hybrid Work

Flexible hours

Workstation Paid BYOD

25 days PTO

Qualificações

• 2 years of experience in support-related positions.
• Demonstrated interest in the technical field.
• Ability to influence and build effective relationships.
• Experience working in agile environments.

Responsabilidades

• Solve technical doubts regarding services offered.
• Cooperate with colleagues to resolve incidents.
• Ensure compliance with SLA for case resolution.
• Identify priority cases based on impact.
• Propose and lead process improvements.

Conhecimentos

Technical support expertise

Problem-solving skills

Communication skills

Interpersonal skills

SQL knowledge

Language proficiency in Portuguese

English communication skills

Spanish communication skills

Descrição da oferta de emprego

What would you do?

• Solve technical doubts regarding the functioning of the services offered, both to internal and external customers, becoming an expert of these.
• Cooperate and support their fellow Support in resolving the incidents they require.
• Ensure compliance with the SLA for the resolution of cases established with clients.
• Correctly identify the priorities of attention for the cases of Support taking into account the impact that this generates.
• Seek to impact on your colleagues for the improvement of the Support service.
• Identify, propose and lead improvements on the processes / automatisms that are carried out in the Support team.

🙌🏼 Your experience has been shaped by

• 2 yearsin Support related positions.
• Demonstrated interest in technical field and development / automatization.
• Ability to influence and built effective working relationships with all levels of the organization.
• Experience working in agile environments.

🚀 Your SuperPowers

• The primary language is Portuguese, but advanced conversational English and Spanish in an intermediate levelis required for collaboration with LATAM Teams.
• Intermediately SQL level.
• Remote collaboration capabilities.
• High skills in communicating complex technical issues to both technical and non-technical audiences.
• Problem solving skills.
• Knowledge of programming language desirable (no development experience).

🪄 What we bring to the table

• 🌎 Hybrid Work : Work together as a team
• 👩🏿💻 Flexible hours : We trust your work and skills
• 💻 Workstation Paid BYOD.
• 🏝 25 days PTO