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8,596

Recursos Humanos jobs in Brazil

Telephony/Uc Engineer (Alvaria/Noble)

Emma Of Torre.Ai

Atibaia
Remote
BRL 80,000 - 120,000
Yesterday
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Tech Lead Java

Bluesoft Sistemas

Guaramirim
On-site
BRL 120,000 - 160,000
Yesterday
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Telephony/Uc Engineer (Alvaria/Noble)

Emma Of Torre.Ai

Macaé
Remote
BRL 80,000 - 120,000
Yesterday
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German-Speaking Freelance Customer Support – E-Bike Specialist (Remote Worldwide)

Workster

Sapucaia do Sul
Remote
BRL 80,000 - 120,000
Yesterday
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Telephony/Uc Engineer (Alvaria/Noble)

Emma Of Torre.Ai

Piracicaba
Remote
BRL 80,000 - 120,000
Yesterday
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Coordenador De Produção Avícola

C.Vale - Cooperativa Agroindustrial

Palotina
On-site
BRL 80,000 - 120,000
Yesterday
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Tech Lead Java

Bluesoft Sistemas

Itu
On-site
BRL 120,000 - 160,000
Yesterday
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Telephony/Uc Engineer (Alvaria/Noble)

Emma Of Torre.Ai

Limeira
Remote
BRL 80,000 - 120,000
Yesterday
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Telephony/Uc Engineer (Alvaria/Noble)

Emma Of Torre.Ai

Itabirito
Remote
BRL 80,000 - 120,000
Yesterday
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Supervisor(a) Técnico(a) - Morada do Ouro

#Vem Ser Selfit

Cuiabá
On-site
BRL 200,000 - 250,000
Yesterday
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German-Speaking Freelance Customer Support – E-Bike Specialist (Remote Worldwide)

Workster

Ijuí
Remote
BRL 80,000 - 120,000
Yesterday
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German-Speaking Freelance Customer Support – E-Bike Specialist (Remote Worldwide)

Workster

Florianópolis
Remote
BRL 80,000 - 120,000
Yesterday
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Tech Lead Java

Bluesoft Sistemas

Jandira
On-site
BRL 120,000 - 160,000
Yesterday
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Tech Lead Java

Bluesoft Sistemas

Feira de Santana
On-site
BRL 120,000 - 160,000
Yesterday
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Tech Lead Java

Bluesoft Sistemas

Jundiaí
On-site
BRL 120,000 - 160,000
Yesterday
Be an early applicant

Inspetor De Segurança

Gnixrh

Sorocaba
On-site
BRL 20,000 - 80,000
Yesterday
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German-Speaking Freelance Customer Support – E-Bike Specialist (Remote Worldwide)

Workster

Jandira
Remote
BRL 80,000 - 120,000
Yesterday
Be an early applicant

Tech Lead Java

Bluesoft Sistemas

Atibaia
On-site
BRL 120,000 - 160,000
Yesterday
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Tech Lead Java

Bluesoft Sistemas

Petrolina
On-site
BRL 120,000 - 160,000
Yesterday
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Tech Lead Java

Bluesoft Sistemas

São Carlos
On-site
BRL 120,000 - 160,000
Yesterday
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German-Speaking Freelance Customer Support - E-Bike Specialist (Remote Worldwide)

Workster

Campina Grande
Remote
BRL 80,000 - 120,000
Yesterday
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Telephony/Uc Engineer (Alvaria/Noble)

Emma Of Torre.Ai

São Bernardo do Campo
Remote
BRL 80,000 - 120,000
Yesterday
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GERENTE DE VENDAS (Lançamentos Minha Casa Minha Vida)

MRV & CO

Taubaté
On-site
BRL 120,000 - 160,000
Yesterday
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Tech Lead Java

Bluesoft Sistemas

Eldorado do Sul
On-site
BRL 120,000 - 160,000
Yesterday
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Telephony/Uc Engineer (Alvaria/Noble)

Emma Of Torre.Ai

Araquari
Remote
BRL 50,000 - 70,000
Yesterday
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Telephony/Uc Engineer (Alvaria/Noble)
Emma Of Torre.Ai
Remote
BRL 80,000 - 120,000
Full time
Yesterday
Be an early applicant

Job summary

Uma empresa de tecnologia está em busca de um(a) Telephony/UC Engineer para otimizar soluções globais de contact center. O(a) candidato(a) ideal terá experiência em plataformas Alvaria e Noble, além de habilidades em VoIP e IVR. Com um ambiente de trabalho remoto, esta é uma oportunidade de colaborar com clientes internacionais e expandir sua experiência técnica. Esta posição oferece um contrato anual com possibilidade de extensão e um ambiente de trabalho saudável.

Benefits

Ambiente de trabalho saudável
Trabalho remoto
Oportunidades de crescimento

Qualifications

  • Experiência sólida nas plataformas Alvaria e Noble.
  • Capacidade de gerenciar soluções de contact center globalmente.
  • Habilidade em integração e otimização de sistemas.

Responsibilities

  • Gerenciar e otimizar soluções de contact center em um ambiente internacional.
  • Administrar e manter as plataformas Noble e Alvaria.
  • Monitorar a infraestrutura de telefonia para garantir a qualidade das chamadas.

Skills

VoIP
Estratégias omnichannel
IVR
HP Performance Center
Alvaria CX Suite
CTI Integration
Inglês - Conversacional
Job description
Telephony/UC Engineer (Alvaria/Noble)

Atibaia, São Paulo, Brazil

Descrição da vaga: I'm helping Soutec LLC find a top candidate to join their team flexible for the role of Telephony / UC Engineer (Alvaria / Noble). You'll optimize global contact center solutions, shaping client success and expanding your expertise.

Compensation: Hidden.

Location

Remote (for Colombia, Mexico, Argentina, Chile, Brasil, Costa Rica, and Ecuador residents).

Mission of Soutec LLC

The focus has always been to provide an extraordinary customer experience and excellent results by focusing on having the best work environment.

What makes you a strong candidate
  • Proficient in VoIP, omnichannel strategies, interactive voice response (IVR), HP performance center, and Alvaria CX Suite.
  • Beginner in CTI Integration.
  • English - Conversational.
Responsibilities and more
  • Location: Remote | Contract: Annual, with possibility of extension | Schedule: Full-time.
  • We are looking for a highly skilled professional with strong experience in Alvaria and Noble platforms to take on a key role in managing and optimizing contact center solutions for global clients. This is an opportunity to work with advanced technology, collaborate in an international environment, and expand technical expertise.
Why You'll Love This Role
  • Annual contract with the possibility of extension, offering stability and growth opportunities.
  • Work with U.S.-based clients to gain international exposure.
  • Collaborate with experienced professionals in the industry.
  • Remote flexibility, allowing you to work from anywhere while supporting global operations.
Key Responsibilities
Platform Administration and Support
  • Administer and maintain the Noble and Alvaria CX platforms, including dialers, campaign management, predictive dialing, IVR flows, and call routing.
  • Configure and support Alvaria Workforce Engagement Management for scheduling, forecasting, and adherence.
  • Optimize voice, chat, and omnichannel routing within Alvaria systems.
  • Ensure proper operation of call recording, quality monitoring, and compliance features.
Integration and Optimization
  • Integrate Alvaria with CRM systems, ticketing tools, and workforce management platforms.
  • Build and maintain custom reports, dashboards, and data feeds using Alvaria Performance Center.
  • Monitor and tune campaign KPIs to maximize efficiency.
  • Design call flows, IVR menus, and queue strategies aligned with business needs.
Reliability and Operations
  • Monitor telephony infrastructure to ensure system health and call quality.
  • Troubleshoot SIP signaling, trunking, call routing, and CTI integration issues.
  • Perform upgrades, hotfixes, and patches on Alvaria and Noble components.
  • Maintain system documentation and operational runbooks.
Collaboration and Governance
  • Partner with Network, Security, and Infrastructure teams to ensure secure voice services.
  • Work closely with Contact Center Operations to implement campaign changes.
  • Manage vendor escalations with Alvaria support.
What We're Looking For
  • Proven experience with Alvaria and Noble platforms, including UIP, ALM, and WFM.
  • Strong background in contact center environments.
  • Hands‑on experience with installation, configuration, and ongoing support.
  • Excellent problem‑solving and communication skills.
Job benefits
  • Healthy work environment.
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

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