Telephony/Uc Engineer (Alvaria/Noble)

Emma Of Torre.Ai; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

Uma empresa de soluções em telecomunicações está em busca de um Engenheiro de Telefonia/UC para otimizar soluções de contact center. O candidato ideal possui experiência com Alvaria e Noble, além de habilidades em VoIP e IVR. Esta posição oferece um contrato anual com possibilidade de extensão, proporcionando estabilidade e oportunidades de crescimento. O trabalho é remoto, permitindo que você atue em um ambiente flexível e colabore com clientes baseados nos EUA.

Serviços

Ambiente de trabalho saudável

Flexibilidade remota

Qualificações

• Experiência comprovada com plataformas Alvaria e Noble.
• Forte background em ambientes de contact center.
• Habilidades de resolução de problemas e comunicação excelentes.

Responsabilidades

• Administrar e manter as plataformas Noble e Alvaria CX.
• Integrar Alvaria com sistemas de CRM e gerenciamento de workforce.
• Monitorar a infraestrutura de telefonia para garantir a qualidade de chamadas.
• Colaborar com equipes de Rede, Segurança e Infraestrutura.

Conhecimentos

Proficiente em VoIP

Estratégias omnichannel

Integração CTI

Resposta interativa de voz (IVR)

Inglês - Conversacional

Ferramentas

Alvaria CX Suite

HP Performance Center

Descrição da oferta de emprego

Telephony/UC Engineer (Alvaria/Noble) Emma of Torre.ai•itabirito, estado de minas gerais, br

Descrição da vaga

I’m helping Soutec LLC find a top candidate to join their team flexible for the role of Telephony/UC Engineer (Alvaria/Noble) .

You'll optimize global contact center solutions, shaping client success and expanding your expertise.

Compensation:

Hidden.

Location:

Remote (for Colombia, Mexico, Argentina, Chile, Brasil, Costa Rica, and Ecuador residents).

Mission of Soutec LLC:

The focus has always been to provide an extraordinary customer experience and excellent results by focusing on having the best work environment.

What makes you a strong candidate:

• You are proficient in VoIP, omnichannel strategies, interactive voice response (IVR), HP performance center, and Alvaria CX Suite.
• You are beginner in CTI Integration.
• English - Conversational.

Responsibilities and more:

Location: Remote | Contract: Annual, with possibility of extension | Schedule: Full-time.

Why You’ll Love This Role

• Annual contract with the possibility of extension, offering stability and growth opportunities.
• Work with U.S.-based clients to gain international exposure.
• Collaborate with experienced professionals in the industry.
• Remote flexibility, allowing you to work from anywhere while supporting global operations.

Key Responsibilities

Platform Administration and Support

• Administer and maintain the Noble and Alvaria CX platforms, including dialers, campaign management, predictive dialing, IVR flows, and call routing.
• Configure and support Alvaria Workforce Engagement Management for scheduling, forecasting, and adherence.
• Optimize voice, chat, and omnichannel routing within Alvaria systems.
• Ensure proper operation of call recording, quality monitoring, and compliance features.

Integration and Optimization

• Integrate Alvaria with CRM systems, ticketing tools, and workforce management platforms.
• Build and maintain custom reports, dashboards, and data feeds using Alvaria Performance Center.
• Monitor and tune campaign KPIs to maximize efficiency.
• Design call flows, IVR menus, and queue strategies aligned with business needs.

Reliability and Operations

• Monitor telephony infrastructure to ensure system health and call quality.
• Troubleshoot SIP signaling, trunking, call routing, and CTI integration issues.
• Perform upgrades, hotfixes, and patches on Alvaria and Noble components.
• Maintain system documentation and operational runbooks.

Collaboration and Governance

• Partner with Network, Security, and Infrastructure teams to ensure secure voice services.
• Work closely with Contact Center Operations to implement campaign changes.
• Manage vendor escalations with Alvaria support.

What We’re Looking For

• Proven experience with Alvaria and Noble platforms, including UIP, ALM, and WFM.
• Strong background in contact center environments.
• Hands-on experience with installation, configuration, and ongoing support.
• Excellent problem-solving and communication skills.

Job benefits

• Healthy work environment.