Inside Sales à Brésil

Sphere is revolutionizing global money movement by building modern financial rails with digital dollars, making transactions simple, affordable, and accessible worldwide. Through our frontend applications, APIs, low-level bank messaging optimizations, and liquidity infrastructure, businesses in emerging markets can send money across borders at scale — without depending on foreign capital or simply speaking the right languages. We combine frontier technology like stablecoins and zero-knowledge proofs with traditional banking, payments, and foreign exchange infrastructure to make global payments settle in minutes.

• Manage the onboarding lifecycle of our enterprise customers, serving as their key liaison and ensuring timely setup
• Support customers in navigating our Anti-Money Laundering requirements, including Know-Your-Customer and enhanced due diligence checks
• Drive post-setup customer success with our enterprise customers, helping them unlock the full value of our offerings
• Build out and manage a robust, multi-channel customer support function (email, chat), to deliver quick and effective resolutions to customer inquiries
• Work closely with Sales & Product teams to transition customers to new product offerings or vendors
• Proactively gather and synthesize customer needs and feedback, identifying opportunities for product / UX improvements

• Strong verbal and written communication skills in English and either Spanish or Portuguese
• Excels at multi-tasking and rapid context switching in fast-paced environments
• Demonstrated sense of ownership and strong project management & Organizational skills
• Analytical, with a proactive approach to problem-solving
• Strong interpersonal and relationship-building skills

• Prior experience in a customer success, customer onboarding or customer-facing role
• Prior experience in Compliance, Payments or Web3
• Knowledge of SWIFT, SEPA, ACH, wire transfers, and other global payment networks.
• Understanding of foreign exchange (FX) processes, currency conversions, and multi-currency settlement
• Open to working flexible hours, and extended shifts, to meet business needs

• After years navigating the idea maze, we’ve stumbled on a previously unexplored path to exponentially boost human prosperity and make the world a fairer place. Join us in making a global impact, particularly in emerging regions that are just starting to connect.
• Have executive level impact, responsibility, and upside in an early-stage startup that has found initial product-market fit and has been growing more than 100% per month over the last year.
• Work on some of the hardest problems in the world, leveraging frontier technology in cryptography and distributed systems to modernize payments infrastructure from 1959.
• Unlock exceptional growth and learning opportunities in an environment that champions ownership, ambition, and innovation.
• Join as an early employee and help us define a world-class culture of collaboration, rationality, low ego / status, customer obsession, and output. There are rare learning opportunities, and you’ll be joining just as we start to scale.