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The BTP Customer Adoption Advisors work as a part of the Adoption and Consumption (A&C) Center in the BTP Solution Area in CS&D.

The key role is to act as SAP BTP Extensions and Integration Solution Adoption and Consumption Advisor to guide our customers and Field colleagues with relevant knowledge and engage to bring the best outcomes from their cloud footprint via the Business Technology Platform. Focused on Adoption and Consumption, the Customer Adoption Senior Advisor will specialize in SAP BTP Extensions and Integration, helping a customer to understand what is needed to adapt to a business technology platform or enhance their usage of existing solutions through knowledge transfer, change management expertise, and functional business process guidance. The core deliverables are to:

1. Engage with our customers and Front Office roles to deliver the value of SAP Customer Success with prescriptive guidance on BTP Extensions and Integration solution architecture and adoption topics focused around improving their core processes and business outcomes through BTP use case assessment, solution advisory, custom built BTP solution demonstration.
2. Tailor content that will allow the A&C Center to scale and multiply consumption and extension best practices to deliver business value through our communities and Front Office engagements.
3. Innovate with our Services and Front Office colleagues to drive the evolution of and architect new innovations for the SAP Customer Success tooling, offerings, and playbooks, including ways to expand platform usage and drive industry cloud adoption.
4. Empower to help educate customers on how to be successful within and across LoB buying centres.
5. Develop characteristic-based gold standards for increasing activation, consumption and expansion of SAP BTP Integration Solutions and scale it across various customer segments.

Furthermore, the team supports Premium and standard cloud subscriptions with customers, partners, developers, and SAP internal teams where subject matter expertise is required related to success plans and the supported Cloud solutions.

Key Responsibilities:

1. Act as an SME for usage and value realization of the SAP BTP Integrations and Extensions by providing functional expertise on how to best integrate, extend and deliver on desired business value.
2. Collaborate with the different stakeholders, including but not limited to Product Management, engineering, Customer Success Managers and Account Teams.
3. Deliver 1:1 and 1:M workshops remotely and in-person with customers on Adoption and Consumption topics relating to business capabilities, integration, reporting, and extension via the Business Technology Platform.
4. Guide to build PoC’s/Value Accelerators based on customer requirements (via Field roles or the Regional Heads) for potential enhancement to SAP Customer Success Programs.
5. Develop tooling and playbooks to help scale and increase the ability for SAP to grow functional insights around customers to ensure delivered business outcomes.
6. Deliver exceptional experience remotely and onsite with customers when needed.

Requirements:

1. University undergraduate degree (or higher) in computer science, engineering, or comparable educational background.
2. Strong working experience with cloud-based applications and overall experience of more than 5 years; on architecture and advisory of BTP.
3. Expertise in one or more of BTP topics across BTP Integration Suite, Clean Core, Side by Side Extensions using CAP, Kyma, BUILD Automation, Build Apps, ABAP Cloud, HANA Cloud.
4. Knowledge of the below offerings are a plus:
1. SAP Analytics Cloud
2. SAP Datasphere
3. SAP BW
4. One or more SAP LoB cloud product i.e. SuccessFactors, Ariba, S4HANA, CX, DSC.
5. Have customer engagement and management experience for realization of cloud offerings.
6. Language proficiency is a must with the candidate possessing the ability to fluently converse in Portuguese and English. In addition, Spanish language knowledge would be good to have.
7. Ability to understand development, integration, and reporting capabilities in context of how they can be used to support customer business requirements.
8. Experience in development, implementation, and enablement of (SAP Cloud Solutions and Platform) modules.
9. Customer Success Driven.
10. Curious, open-minded, resourceful, and flexible with the ability to learn quickly.
11. Get-it-done / Can-do-it attitude.
12. Excellent communication skills in English and Spanish/Portuguese (written and verbal).
13. Ability to work with technical and non-technical colleagues.
14. Team player and role model.
15. Customer Focused and Flexible time for global coverage.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 423009 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

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