Crm jobs in Brazil
Sales Development Representative (SDR)
3NEURON.COM
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Inside Sales
Job summary
A leading shipping services provider based in São Paulo is looking for a Sales and Business Development professional to support field sales representatives and customers. The role involves lead generation, account coordination, and maintaining customer relationships. Candidates should possess a degree in Economics or related fields, have at least 2 years in sales or customer service, and be proficient in MS Office and CRM systems. This is a full-time position requiring advanced English skills.
Qualifications
- 2 years of experience in a sales or customer service position.
- Experience in the local freight forwarding or shipping industry is an advantage.
- Fluency in English.
Responsibilities
- Achieve sales goals while maintaining positive customer relations.
- Compile and validate sales leads for sales representatives.
- Prepare material for customer meetings and create/update agreements.
- Monitor and report on customer performance.
Skills
Education
Tools
Responsible for achieving sales goals and maintaining positive customer relations by providing full support to the Field sales representatives and customers.
Improve productivity by ensuring all Field Sales Representatives have high-quality, up-to-date support material and leads.
In charge of providing the small customers with end-to-end support and solutions.
Compile lists of prospective customers for use as sales leads to the Sales representatives based on internal ZIM information, web data, external databases, quote inquiries, trade shows, business directories, etc.
Validate sales leads and work to support the sales representative in materializing the leads into sales
Research and prepare material for customer meetings : past performance and forecast, needs solutions, issues, opportunities, financials, etc.
Create and update agreements
Discuss and prepare quotations for customers
Customer relationship
Deal with client's follow up process and problems
Solve ad-hoc problems
Cascade relevant issues and problems of the customers to CS and ensure solving
Inform customers on changes in different topic such as : rates, schedule, new shipping methods, etc.
Creating meeting reports in CRM
Monitor customer performance
Comply with tracking and reporting requirements
Screening of lost / new customers
Academic education in Economics / Business Management / Marketing / Logistics / similar
2 years of experience in sales / CS position
Working experience in a local FFW / shipping industry – Advantage
Proficient in MS Office, Excel, CRM
Advanced in English language
Full-time
Sales and Business Development
Transportation, Logistics, Supply Chain and Storage
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.