Senior Crm Analyst

Mckinsey & Company; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading global management consulting firm is seeking a CRM Manager in São Paulo to lead CRM initiatives and implement Salesforce tools. This position requires excellent communication and stakeholder engagement skills, along with a strong attention to detail and proficiency in data analysis. With a minimum of 3 years of CRM experience, the ideal candidate will enhance client engagement strategies and monitor performance metrics. Fluency in English and a Bachelor's degree in a related field are essential.

Qualificações

• 3+ years of experience in the CRM field managing CRM tools and solutions.
• Experience in planning clients' communication journeys and executing data-driven strategies.
• Strong attention to detail and excellent communication skills.

Responsabilidades

• Lead all CRM initiatives in Brazil.
• Help implement the Salesforce tool and manage stakeholders.
• Plan customer journey for engagement actions and monitor KPIs.

Conhecimentos

CRM management

Stakeholder engagement

Data analysis

Excel proficiency

Problem-solving

Fluent in English

Formação académica

Bachelor's degree in communications, marketing, administration or related field

Descrição da oferta de emprego

Who You'll Work With

You will be based in our Sao Paulo office as part of our Communications team in Brazil, along with the manager of communications and one CRM junior analyst.

You will provide support to local leaders and colleagues (partners, practices, consultants) and will interact with global CRM teams.

You will also interact with external stakeholders (vendors) for CRM projects.

You will report directly to the communication manager.

What You'll Do

• Lead all CRM initiatives in Brazil.
• Help implement the Salesforce tool, managing all work fronts and stakeholders.
• Interact with McKinsey partners and other department leaders to develop engagement strategies and campaigns for clients and prospects.
• Plan customer journey for engagement actions, monitor KPIs and report results to leadership.
• Maintain a holistic view of the quality of the database by identifying and monitoring key quality assurance metrics and developing processes to maintain up-to-date and accurate data.

Qualifications

• Bachelor's degree in communications, marketing, administration or any other related field
• 3+ years of experience in the CRM field managing CRM tools and solutions, planning clients' communication journeys, planning and executing data-driven strategies, monitoring KPIs, and reporting results
• Experience, seniority and flexibility in dealing with senior stakeholders
• Strong attention to detail
• Proficiency in Excel
• Strong problem-solving skills
• Coding skills is a plus
• Excellent written and verbal communication skills
• Fluency in English