Scientific Leadership Opportunity - Genomics And Life Sciences

Bebeescientific; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading scientific company in São Paulo, Brazil, seeks a Lead Scientific & Technical Operations Manager to oversee technical teams across LATAM. This role requires a Master's degree in Genetics or related fields, and at least 5 years of experience in technical support or applications management. The ideal candidate should have strong leadership, communication skills, and a commitment to customer satisfaction. Additionally, they will manage service operations and ensure compliance with global quality standards. The company offers a comprehensive benefits package.

Serviços

Medical and dental coverage

Travel insurance

Meal vouchers

Gym allowance

Qualificações

• A solid scientific foundation in molecular biology, genetics, or bioinformatics.
• At least 5 years of experience in technical support or applications management.
• Proven leadership and management skills.

Responsabilidades

• Lead multidisciplinary teams across LATAM.
• Ensure exceptional customer support and operational efficiency.
• Manage regional service operations including resource allocation.

Conhecimentos

Leadership and people management

Technical support experience

Excellent communication skills

Organizational abilities

Formação académica

Master's degree in Genetics, Molecular Biology, Biotechnology, or Bioinformatics

Descrição da oferta de emprego

Lead Scientific & Technical Operations Manager - LATAMThis role will lead our Scientists, Field Service Engineers, Bioinformatics, Quality, and Customer Experience teams across Latin America.The ideal candidate has a solid scientific foundation in molecular biology, genetics, bioinformatics, or related life sciences combined with strong operational and people management skills.

They must ensure exceptional customer support, technical excellence, and continuous improvement across all post-sales service functions in the region.Directly report to the Head of LATAM and collaborate with Global Technical Support, Training, Sales, and Service Operations leaders.Lead and mentor a multidisciplinary team including Field Application Scientists, Field Service Engineers, Field Bioinformaticians, and Customer Support professionals.Oversee customer satisfaction and operational efficiency, ensuring that service requests, installations, and technical issues are managed effectively and within expected timelines.Define individual training and development needs across the technical team and recommend staffing plans and hiring strategies.Establish measurable goals and performance indicators (e.g., response time, first-time resolution, quality metrics).

Manage regional service operations including resource allocation, travel budgets, spare part inventory, and field reporting.Ensure accurate communication and coordination between LATAM and global operations, cascading critical updates and initiatives.Serve as the technical and operational lead for the Customer Experience Center (CEC) and Demo Lab, driving technical demonstrations and customer engagement.Maintain alignment with global quality standards, ensuring compliance, traceability, and continuous improvement of support processes.Requirements : We seek candidates with : A Master's degree in Genetics, Molecular Biology, Biotechnology, Bioinformatics, or a related field.Strong academic background or work experience in NGS is highly preferred.At least 5 years of experience in technical support, field service, or applications management ideally within the genomics or life sciences industry.Proven leadership and people management skills with experience guiding technical and scientific teams.Excellent communication and organizational abilities capable of navigating global structures and driving results across functions.Willingness to travel regionally and internationally.What We Offer : MGI offers a comprehensive benefits package to employees and their dependents including : Medical and dental coverage.Travel insurance.Meal vouchers.Gym allowance.