Sales Operation Manager Customer Service

Samsung Electronics; Fortaleza; Presencial; BRL 120.000 - 180.000; Tempo integral

Resumo da oferta

A leading technology company in Brazil is looking for a Sales Operation Manager for its Customer Service area. This role ensures smooth sales operations and involves optimizing processes, managing data, and supporting sales performance. The ideal candidate will have a bachelor's degree, extensive experience in sales for customer service operations, strong analytical skills, and proficiency in English and Spanish. This position is full-time and on-site, providing opportunities for professional development and career advancement.

Serviços

Comprehensive health and wellness programs

Professional development opportunities

Opportunities for career advancement

Global networking and collaboration

Qualificações

• Typically requires at least 10 years of related experience in Sales for Customer Service Operations.
• Strong analytical mindset and ability to translate insights into actionable plans.

Responsabilidades

• Optimize and manage sales processes.
• Perform data management, analytics, and reporting.
• Conduct sales forecasting and strategic planning.
• Manage and implement technology stacks.
• Support cross-functional collaboration.

Conhecimentos

Advanced analytical skills

Proficient in Excel

Proficient in PowerPoint

Strong communication skills in English

Strong communication skills in Spanish

Formação académica

Bachelor's degree in Business Administration, Engineering, Economics, or related fields

Descrição da oferta de emprego

Sales Operation Manager Customer Service | Samsung Electronics

Highlights:

Location: São Paulo - SP

Type of contract: Permanent contract, Full time

Work Modality: On Site

Samsung Electronics has grown into one of the world's leading technology companies, recognized as one of the top 5 global brands. As a global leader in technology, we are transforming the world with the creativity and diversity of our talented people who drive this transformation.

Our company's success reflects the determination and talent of our people, aligned with our key corporate values: People, Excellence, Change, Integrity, and Co-prosperity. Our mission is to help people achieve the impossible.

We are inspired by what people want to accomplish in their lives and work to create products that empower them in new ways. This drive fuels our innovation.

Join us at Samsung and find your opportunity to do what you can't.

Looking for more? Visit our website or our career page!

Job Description

We are looking for a Sales Operation Manager for Customer Service area.

This position functions as the behind-the-scenes force that ensures the smooth operation of the sales engine, directly influencing revenue generation even without direct selling responsibilities. The work performed by Sales Operations Managers involves maintaining functional Customer Relationship Management (CRM) systems, generating insightful reports, establishing efficient workflows, and analyzing performance data, all with the aim of enabling the sales team to concentrate on generating run rate and closing deals.

Key Job Responsibilities

• Sales Process Optimization and Management
• Data Management, Analytics, and Performance Reporting
• Sales Forecasting and Strategic Planning
• Technology Stack Management and Implementation
• Cross-Functional Collaboration and Alignment
• Sales Performance Enablement and Training Support

Sales Channel Management Requirements

• Bachelor´s degree in Business Administration, Engineering, Economics, or related fields.
• Typically requires at least 10 years of related experiences in Sales for Customer Service Operations
• Advanced Excel and Power Point: Proficient in creating presentations and analyzing data.
• Strong analytical mindset and ability to translate insights into actionable plans
• Advanced English Skills
• Advanced Spanish Skills

Why is Samsung Electronics the place to be?

Join a Global Team

Work with a dynamic and diverse team, constantly interacting with different cultures.

Tackle Big Challenges

Our history is built on overcoming challenges and striving for excellence. Join us in pushing the boundaries of technology and innovation.

Shape the Future

Collaborate in an open, innovative environment where your ideas come to life, creating products that redefine the future.

Make an Impact

Contribute to groundbreaking technologies that improve lives and support communities worldwide. At Samsung, your work truly makes a difference.

Benefits

• Comprehensive health and wellness programs
• Professional development opportunities
• Opportunities for career advancement
• Global networking and collaboration