Program Lead

Minacs; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading customer experience firm is seeking a Program Lead in São Paulo to manage and develop teams focusing on revenue generation and business growth. The ideal candidate must be fluent in Brazilian Portuguese and English, with strong leadership and analytical skills. Responsibilities include achieving performance targets and maintaining client relationships. This is a full-time position based in São Paulo.

Qualificações

• Fluent in Brazilian Portuguese and English.
• Experience in managing sales teams and performance.
• Ability to analyze data and trends.

Responsabilidades

• Lead the team to achieve business targets.
• Provide accurate sales forecasting.
• Monitor team productivity and performance.

Conhecimentos

Sales management

Team leadership

Customer relationship management

Analytical skills

Problem-solving

Ferramentas

CRM software

Descrição da oferta de emprego

Job Title

Program Lead

Job Description

The Sales Manager is responsible for overseeing the management of the team(s) supporting accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions (onboarding, adoption, health checks and voice of the customer) and/or revenue retention motions (product/service contract renewals, extension, upsell and expansion). Responsible for managing, building, and developing strategic client relationship through a balanced level of engagement with Sales Director and external facing client.

• Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction
• Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date
• Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities
• Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members
• Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories
• Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market
• Be a point of escalation for our clients and respond promptly to any issues
• Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed
• Work with client contact on reporting and forecasting
• Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs)
• Work with client contact on reporting and forecasting
• Coordinate team incentives and Sales Performance Incentive Funds
• Partner and build business relationships with all partners to ensure customer expectations are met

Location

BRA Sao Paulo - Rua Arquiteto Olavo Redig de Campos

Language Requirements

Brazilian Portuguese (Required), English (Required)

Time Type

Full time

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