Platform User Operations Manager

Didi; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading mobility technology platform in São Paulo is seeking a Platform User Operations Manager. The role focuses on enhancing user experience through strategic project leadership and cross-functional collaboration. Candidates should possess strong analytical skills, empathy for users, and the ability to communicate effectively in English. Skills in SQL and familiarity with Excel are also essential. This position promotes diversity and inclusion, welcoming candidates from all backgrounds.

Qualificações

• Strong analytical skills to support arguments with data.
• Ownership mindset for project delivery and results.
• Ability to communicate fluently in English.

Responsabilidades

• Lead strategic projects to enhance user experience.
• Analyze complex business problems into actionable steps.
• Build positive relationships with cross-functional teams.

Conhecimentos

Analytical skills

Strategic thinking

Communication

Problem-solving

Empathy for users

SQL

Ferramentas

Excel

Google Suite

Descrição da oferta de emprego

Platform User Operations Manager

Job Location: BR-SP-Sao Paulo

Employee Class: Regular

Category: Operation & Strategy - Mobility

Company Overview

If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.

We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).

To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.

Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.

#LI-Hybrid

Team Overview

We are looking for an individual with strong operational and analytical skills to improve User Experience, as a lever to drive demand growth. In this role, you will be encouraged to work cross-functionally in different projects, analyze problems, propose solutions and work with key stakeholders to build tech to improve our experience. This is a key position that can make a big impact on the business by improving user journey in the app.

Role Responsibilities

• Lead main strategic projects;
• Take big-picture problems and break them into meaningful steps to develop and optimize processes;
• Leverage strong execution and implementation skills to make project plans a reality;
• Complete core analyses and processes, ensuring they run efficiently;
• Understand risks and opportunities and generate actionable recommendations that consider the business context and minimize the materialization of issues;
• Build and maintain positive working relationships with cross-functional teams and partners.

Role Qualifications

• Have excellent analytical and strategy thinking skills, able to break down complex business problems into projects involving multiple areas and features;
• Have empathy for the users and be passionate about solving their problems;
• Have strong analytical skills to use data to support your arguments;
• Have an ownership mindset, being responsible for the delivery and results of projects;
• Have excellent communication and influential skills to interact with internal and external stakeholders;
• Are comfortable with quantitative analysis and fluent in Excel and Google Suite;
• Are able to communicate in English is mandatory! (Constant interactions with English-speaking teams in Brazil and China);
• Have SQL, A/B Testing, and design-thinking process knowledge will be the differentiator for your success.

EEO Statement

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

Diversity & Inclusion

Diversity is not a future vision or a wish for something we want someday; it is a non-negotiable value of who we are today.

We embrace inclusion, plurality, and respect, and to achieve this, we rely on the governance of the Diversity Committee, which works alongside HR, our leadership, and identity groups—99Adapta, 99Afro, 99Colors, 99Womem, and 99Familys.

This is our ongoing journey, with much more still to come.

We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available at https://careers.didiglobal.com/terms

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