MSP Delivery Specialist (Bilingual English | Portuguese)

Pinnacle Group, Inc.; Sorocaba; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading workforce solutions provider is seeking an MSP Delivery Specialist in Sorocaba, Brazil to manage the life cycle of contingent workforce requests. The ideal candidate should have 3–5 years of experience in MSP operations, a bachelor's degree, and proficiency in Microsoft Office Suite, along with excellent communication skills in both English and Portuguese. This role highlights relationship management and operational success within a fast-paced environment, offering opportunities for professional growth and impactful contributions.

Serviços

Medical, dental, and vision coverage

401K contributions

Paid time off and sick leave

Qualificações

• 3–5 years of experience in MSP operations or contingent workforce management.
• Proficiency with Microsoft Office Suite and experience with Beeline.
• Strong communication and presentation skills.

Responsabilidades

• Manage the full life cycle of contingent workforce requests.
• Conduct intake calls and manage requisition flow.
• Build and maintain relationships with hiring managers and suppliers.

Conhecimentos

MSP operations

Customer service mindset

Strong communication skills

Problem-solving skills

Bilingual (English and Portuguese)

Formação académica

Bachelor’s degree or equivalent work experience

Ferramentas

Microsoft Office Suite (Excel, PowerPoint, Word)

Beeline

Descrição da oferta de emprego

About Pinnacle Group Pinnacle Group is a trusted leader in workforce solutions and managed service provider (MSP) operations. We partner with enterprise clients to streamline contingent workforce management, strengthen supplier relationships, and ensure program compliance. Our mission is to deliver operational excellence through technology-driven solutions, industry expertise, and exceptional service quality across all facets of workforce delivery.

Summary

Pinnacle Group is seeking an MSP Delivery Specialist to manage the full life cycle of contingent workforce requests. This role serves as a key point of contact for client hiring managers, suppliers, and internal stakeholders, ensuring seamless requisition management, compliance, and operational success. The ideal candidate has strong experience in recruitment, MSP operations, and Vendor Management Systems (VMS), combined with a customer service mindset and the ability to thrive in a fast-paced, high-volume environment.

Job Description

Train, assist, and facilitate the requisition life cycle with client hiring managers and suppliers.

Support large-scale hiring initiatives, VMS data integrity projects, and supplier rationalization efforts.

Conduct intake calls, qualify candidate resumes, and manage requisition flow from posting through fulfillment.

Build and maintain strong relationships with hiring managers, suppliers, and internal program teams to ensure program success.

Maintain a service-focused approach, delivering a high-quality experience to all stakeholders.

Utilize and provide training on MSP tool such as Beeline and applications including Excel, Word, and PowerPoint.

Ensure timely and accurate submission of required documentation by suppliers, maintaining adherence to SLAs and KPIs.

Support reporting, analytics, and client-specific initiatives as assigned.

Requirements

Bachelor’s degree or equivalent work experience, preferably in a business-related field.

3–5 years of experience in MSP operations, or contingent workforce management .

Proficiency with Microsoft Office Suite (Excel, PowerPoint, Word) and experience with Beeline

Bilingual Competency across English and Portuguese

Strong communication and presentation skills, with the ability to convey complex concepts clearly.

Proven success in a client-facing, fast-paced, and service-oriented environment.

Self‑starter who can work independently and exercise sound judgment in ambiguous situations.

Strong problem‑solving and critical‑thinking abilities with a solution‑driven mindset.

Exceptional attention to detail and accuracy under tight deadlines.

Why Join Pinnacle Group?

At Pinnacle Group, you’ll play a vital role in advancing workforce solutions that power some of the world’s leading organizations. We foster a collaborative environment that encourages innovation, continuous learning, and professional growth. You’ll have the opportunity to strengthen your MSP expertise, build strategic relationships, and make a meaningful impact in a company that values excellence and accountability.

Compensation and Benefits Disclosure

The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.