It Support Associate Ii, Ops Tech Solutions (Ots) - Fixed Field

buscojobs Brasil; Rio de Janeiro; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

Uma empresa de desenvolvimento de software procura um Analista de Suporte Técnico remoto e em tempo integral. O candidato ideal deve ter de 1 a 3 anos de experiência em suporte de software, habilidades de resolução de problemas e fluência em inglês. O trabalho envolve oferecer suporte técnico, gerenciar problemas complexos e colaborar com a equipe para garantir a eficiência do software. A empresa oferece um ambiente dinâmico e benefícios como 15 dias de licença remunerada.

Serviços

15 dias de licença remunerada

Um dia flutuante

Três dias de doença

Férias nacionais designadas

Qualificações

• 1 a 3 anos de experiência em suporte de software Nível 1.
• Habilidades básicas e avançadas de resolução de problemas.
• Capacidade de gerenciar uma fila de suporte ativament.

Responsabilidades

• Fornecer suporte técnico Nível 1 para softwares do cliente.
• Ajudar a gerenciar problemas complexos e conduzir escalonamentos.
• Manter comunicação eficaz com clientes e equipe.

Conhecimentos

Suporte técnico de software

Resolução de problemas

Comunicação em inglês

Uso do Microsoft Office

Formação académica

Graduação ou experiência equivalente

Ferramentas

Plataformas SaaS

Descrição da oferta de emprego

WordPress Technical Support

Ontem

The Job

You'll be working directly with our clients to troubleshoot WordPress issues, develop new pages, implement minor CSS corrections, build custom functionalities, and more. Your role is to quickly resolve problems as they arise, ensuring attention to detail and thoroughly testing your work to maintain quality.

• Be good at finding and fixing problems (like checking logs, debugging, conflict checks, etc.), and explain your work to our clients & team in a clear and detailed way.
• Build web pages using well-known builders like Elementor, Beaver Builder, Divi, WP Bakery, etc., and also make PHP-based templates using flexible content plugins like ACF. You should be proficient, particularly in converting mock-ups created with Figma, XD, or Photoshop into pixel-perfect replicas of the original design.
• Customize plugins & themes and develop custom functionalities using hooks (actions & filters).
• Conduct thorough testing of all changes across multiple devices/resolutions, ensuring everything works flawlessly.
• Keep clients and team members updated about your work. As such, excellent communication skills in English are crucial.

In your application, please answer the check question with the number '39' to demonstrate that you've read this job description thoroughly. Applications missing this will not be considered.

Technical Support Analyst

Ontem

We are looking for a remote, full-time Technical Support Analyst with 1 to 3 years of Level 1 software support experience to join the client operations team of our U.S. client. You will play a critical role in ensuring our client's software lives up to its world-class reputation.

Our client provides a cloud-based ERP platform to hundreds of energy industry customers, delivering market-leading field service management, field data gathering, transportation, production, accounting, and land software solutions. Backed by private equity, our client accelerates business performance, improves operational efficiency, and reduces costs.

Responsibilities

• Deliver Level 1 customer support for our client's industry-leading software products
• Work on technical issues and support the direct client feedback loop process
• Help secure existing revenue by means of customer retention
• Help manage complex issues and drive escalations to resolution
• Build and demonstrate cross-application knowledge among the client's core application modules
• Push the client's software to the limit, making sure it is efficient, intuitive, and best-in-class
• Gain experience in the oil and gas industry, including economic, accounting, and finance knowledge

Required Experience

• 1 to 3 years of Level 1 software support experience
• Basic skills
• Proficiency in using the Microsoft Office Suite
• A drive to continue learning in the energy business and the client's software
• Advanced problem-solving skills
• Ability to triage and actively manage a support queue
• Dependability and ability to manage as well as prioritize concurrent tasks
• Must be available for an on-call rotation
• Ability to work U.S. CST business hours
• Must be a self-starter and resourceful
• Ability to work independently or as part of a team
• Proven experience working effectively in a vibrant, dynamic startup environment
• Trustworthy, team-oriented, and transparent

Desired Experience

• Bachelor\'s degree or equivalent experience
• Experience creating manuals, training documentation, and interactive training materials for software applications
• Experience providing software support and troubleshooting for SaaS applications
• Experience in reproducing issues in a test environment before production deployment
• Experience in the Software Development Lifecycle (SDLC)
• Experience with oil and gas revenue accounting, gas processing, crude/gas/NGL transportation, or related fields

Additional Information

• Knowing your ideas are heard and matter, think big!
• You get to own your job and be recognized for your contributions
• Work with innovative and creative people
• Making mistakes is human. Let\'s learn from them. Be transparent!
• We recognize you as an individual, with no presumptions or judgment. Be the extraordinary you!
• 15 days Paid Time Off (PTO), one floating day, three sick days, and designated national holidays
• Start: ASAP

About Velozient

We are a privately held, nearshore software development company providing outsourced development resources to North American companies. Our mission is to offer development talent who enjoy taking on challenging work, want to grow their skills and experiences building software, and excel in a fast-paced, dynamic team environment. We are focused on providing world-class remote resources to work as valued client team members. If this type of opportunity excites you, then consider joining our team!

Cargo