(Fluent Portuguese) Customer Support Consultant

Supportyourapp; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading customer support services company in Brazil is looking for a Customer Support Consultant to enhance client interactions and manage inquiries effectively. Ideal candidates should have excellent Portuguese, upper intermediate English, and at least 6 months of experience in support within crypto and trading. Responsibilities include building customer relationships and maintaining product knowledge. This role offers a flexible schedule and fully remote work opportunities. Company provides training, responsive management, and various perks.

Serviços

Flexible schedule

Opportunity to work fully remotely

Good bonuses for referring friends

Paid intensive training

Qualificações

• Strong analytical and research skills are essential.
• A personal laptop or computer with at least 8GB of RAM is required.
• Stable internet connection (minimum 50 Mbps download, 40 Mbps upload) is necessary.

Responsabilidades

• Build positive and long-lasting relationships with customers.
• Effectively manage and follow up on the inquiries.
• Maintain working knowledge of the client's products and services.

Conhecimentos

Excellent Portuguese

Upper intermediate English

Previous support experience in crypto and trading

Familiarity with common crypto trading terms

Strong communication skills

Ferramentas

Salesforce

Zendesk

Jira

Descrição da oferta de emprego

Passionate about the world of tech?

What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?

Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.

Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited?

Let's see what it takes

What you will do

• Build positive and long-lasting relationships with customers
• Effectively manage and follow up on the inquiries
• Always be up-to-date with the general market conditions
• Securely work with customers' sensitive information
• Maintain working knowledge of our client's products and services
• Continuously seek improvement to enhance the team's performance

What you need to succeed in this role

• Excellent Portuguese and upper intermediate English
• Previous support experience in crypto and trading for at least 6 months is a must
• Knowledge of major crypto exchanges, wallets, and trading platforms
• Familiarity with common crypto trading terms and concepts
• Understanding of blockchain technology and how cryptocurrencies work
• Experience with Salesforce / Zendesk / Jira
• Analytical and research skills
• Strong communication skills
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps‑download and 40 Mbps‑upload)

Will be a great plus

• Financial / mathematical background
• Experience working with KPIs

Benefits and Perks

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development

Who we are

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since , we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences.

Grab the chance to join us and send your CV in English , pointing out your outstanding skills!