Director Of Language Quality (Position Located In

Knowbe4; São Paulo; Presencial; BRL 160.000 - 200.000; Tempo integral

Resumo da oferta

A leading cybersecurity training company is seeking a Director of Language Quality to oversee the language quality of localized course materials. The role involves managing the localization quality assurance process, ensuring high-quality translations, and guiding teams on best practices. Candidates should have a Master's degree in Linguistics and fluency in English plus another language. Strong communication skills and experience in localization leadership are essential. This position is based in São Paulo, Brazil and offers an opportunity to make a significant impact.

Qualificações

• Masters Degree in Linguistics, International Studies, or equivalent experience.
• Fluency in English and one other language: French, Japanese, German, Spanish or Portuguese.
• Minimum 5 years in localization with at least 2 in a leadership position.

Responsabilidades

• Manage localization checklists and audit vendor work.
• Provide oversight for vendors' localization efforts.
• Review internal and customer feedback.

Conhecimentos

Fluency in English

Fluency in French

Fluency in Japanese

Fluency in German

Fluency in Spanish

Fluency in Portuguese

Strong verbal and written communication skills

Excellent active listening skills

Excellent time management and organization skills

Formação académica

Masters Degree in Linguistics, International Studies, or equivalent experience

Ferramentas

Translation Management System (TMS)

MS Excel

MS PowerPoint

Descrição da oferta de emprego

About KnowBe4

KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day. Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a "Great Place To Work" in 8 countries, plus we've earned numerous other prestigious awards, including Glassdoor's Best Places To Work. Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.

_ Please submit your resume in English._

Director, Language Quality

The Director of Language Quality is responsible for language quality of all localized courseware materials created by KnowBe4 and its subsidiaries. They constantly monitor the data related to customer usage, ratings, and tickets, tracking both the linguistic accuracy and cultural acceptability of training materials. They support internal stakeholders regarding KnowBe4's localization quality efforts and counsel the Localization Quality Assurance Manager on the strategic direction of the operation. They are responsible for managing the development and maintenance of Localization Quality Assurance (QA) standards and working with local resources around the world to ensure KnowBe4 delivers accurate, relevant, high-quality translations of KnowBe4's vast library content.

Responsibilities

• Provide executive oversight of and documentation for the creation of localization checklists.
• Regularly audit localization work from vendors and local in-country resources to ensure accurate, high-quality, fully localized / translated content through use of data and through actual review.
• Provide oversight of vendors' and local offices' localization efforts to make sure KnowBe4 publishers adhere to set standards.
• Respond to reviews of content and answer questions of internal KnowBe4 staff, customers and prospects about localization quality and processes.
• Review and respond to internal and customer tickets and feedback.
• Work with the Senior Director of Quality Assurance to make sure that content is "global first" and ready to be localized wherever appropriate.
• Provide training and guidance to KnowBe4 staff / contractors who produce content in other languages and / or are localizing content.
• Perform cultural review of content and review feedback from customers regarding cultural feedback.
• Contribute to continual improvement of our processes, quality and efficiency as we grow.
• Direct efforts related to maintenance of language style guides and QA family language guides.
• Create and manage documentation for localization best practices and procedures.
• Localize short pieces of content for rush timelines.
• Take an active role in creating and supporting content that is diverse, equitable, and inclusive as outlined in the KnowBe4 DEI statement.
• Ensure content is Web Content Accessible Guidelines (WCAG 2.2) compliant so that our content is accessible to all users.
• Provide genuine recommendations as to the hiring, firing, promotion, and discipline of subordinate employees to which the Company gives significant weight.

Requirements

• Masters Degree in Linguistics, International Studies, or equivalent experience.
• Fluency in English in addition to one of the following languages: French, Japanese, German, Spanish or Portuguese.
• Minimum 5 years in localization of content with at least 2 in a leadership position.
• Proficiency with a Translation Management System (TMS).
• Data analysis using tools like MS Excel.
• Preparing presentations using MS PowerPoint.
• Strong verbal and written communication skills.
• Excellent active listening skills.
• Excellent time management and organization skills.

Benefits

Note: An applicant assessment and background check may be part of your hiring procedure.

No recruitment agencies, please.