Customer Success Manager

CDK Global; Teletrabalho; BRL 413.000 - 450.000; Tempo integral

Resumo da oferta

A leading automotive software solutions provider is looking for a dedicated client success manager in Brazil. This role requires a minimum of 4 years' B2B experience in client services, marketing, or sales, along with strong communication skills. The candidate will engage with dealerships to enhance client success and maximize product utilization, requiring travel up to 75%. Offering a competitive salary and comprehensive benefits, this position emphasizes career growth in a flexible working environment.

Serviços

Annual performance bonuses

Comprehensive medical, dental, and vision benefits

Paid Time Off (PTO)

401K matching program

Flexible work environment

Qualificações

• Minimum 4 years of experience in client services, marketing, or sales.
• Strong communication skills, both oral and written.
• Knowledge of automotive industry operations is preferred.

Responsabilidades

• Serve as the primary contact for assigned dealerships.
• Assist clients in defining their strategy around the employer's solutions.
• Identify and nurture additional revenue opportunities.

Conhecimentos

Client services experience

Strong communication skills

Knowledge of automotive industry

Ability to handle high-stress interactions

Formação académica

Bachelor’s degree preferred

Ferramentas

SaaS platforms

Customer experience (CX) tools

Descrição da oferta de emprego

Employer Industry: Automotive Software Solutions

Why consider this job opportunity:

• Salary range of $75,000 to $81,500
• Opportunity for annual performance bonuses and comprehensive benefits
• Medical, dental, and vision benefits provided
• Paid Time Off (PTO) and a 401K matching program
• Opportunity for career advancement with a focus on client satisfaction and success
• Flexible work environment with significant travel (up to 75%)

What to Expect (Job Responsibilities):

• Serve as the primary contact for assigned dealerships, ensuring client satisfaction and success
• Assist clients in defining their strategy around the employer's solutions and maximize product utilization
• Identify and nurture additional revenue opportunities in partnership with the sales team
• Prepare client-specific reports and presentations to drive growth within the client’s organization
• Maintain relationships with dealership management and assess risk factors to ensure continued success

What is Required (Qualifications):

• Minimum 4 years of experience in client services, marketing, or sales, preferably in B2B or account management
• Strong communication skills, both oral and written, with the ability to influence at all levels
• Knowledge of automotive industry operations and familiarity with the employer's applications
• Proven ability to handle high-stress interactions and de-escalate situations with empathy
• Valid Driver’s License and ability to travel up to 75%

How to Stand Out (Preferred Qualifications):

• 3+ years of retail automotive experience
• Familiarity with the employer's organizational structure, solutions, and service models
• Experience with SaaS platforms and customer experience (CX) tools
• Some knowledge of dealership workflows and operations
• Bachelor’s degree preferred

#AutomotiveSoftware #CustomerSuccess #SalesOpportunities #CareerGrowth #TravelRequired

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