Customer Service Representative (Portuguese)

Bingx; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A leading crypto exchange is seeking a customer support representative to manage inquiries via live chat and email. This role requires experience in online customer support, with proficiency in both Portuguese and English. The ideal candidate should be patient, resilient, and adept at de-escalating high-stress situations. Candidates should be ready to adapt to shift schedules and work during weekends, contributing to a diverse and innovative team dedicated to enhancing user experiences.

Qualificações

• Online customer support experience is required.
• Proficiency with tools like Zendesk or LiveChat is essential.
• Familiarity with derivatives trading terminology is needed.

Responsabilidades

• Handle customer inquiries via live chat, email, and other channels.
• Assist customers with KYC verification and account security.
• Document and elevate customer issues to technical teams.
• Stay updated on futures trading rules and communicate alerts.
• Adapt to shift schedules as required.

Conhecimentos

Customer support experience

Proficiency in Zendesk / LiveChat

Fast learner

Patient and resilient

De-escalation skills

Communication in Portuguese and English

Descrição da oferta de emprego

About BingX A leading crypto exchange since 2018

With 20 million registered users worldwide

Official crypto exchange partner of Chelsea FC

User-First, reliable, innovative, and diversified

List over 1,000 spot trading pairs

Offer over 300 futures trading pairs

Integrate with over 80 public chain ecosystems

Rank top on CoinMarketCap and CoinGecko

TradingView's Best Crypto Exchange for 2021, 2022 & 2023

A gateway for the next billion crypto users

Founded in 2018, BingX is a leading cryptocurrency exchange, serving over 20 million users worldwide. BingX offers diversified products and services, including spot, derivatives, copy trading, and asset management – all designed for the evolving needs of users, from beginners to professionals.

BingX is committed to providing a trustworthy platform that empowers users with innovative tools and features to elevate their trading proficiency.

Our current vacancy | Full-time | Long-term | REMOTE

Responsibilities

• Handle customer inquiries via live chat, email, and other channels regarding accounts, trading, payments, etc.
• Assist customers with KYC verification, account security setup, and dispute resolution.
• Accurately document and elevate customer issues, collaborating with technical teams for complex cases.
• Stay updated on futures trading rules and promptly communicate platform announcements / risk alerts (training provided).
• Adapt to shift schedules (if required) to ensure coverage during target market hours.
• Willing to work weekends and irregular hours which will include night shifts.

Requirements

• Have an online customer support experience, and proficiency in tools like Zendesk / LiveChat.
• Fast learner, able to master derivatives trading terminology quickly.
• Patient, resilient, and skilled in de-escalating high-tension situations.
• Familiarity with Brazilian / Portuguese user communication styles; finance or customer service experience preferred.
• Proficiency in Portuguese and English is essential.