Customer Service Representative

Phemex; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A leading cryptocurrency exchange is seeking a Customer Service Representative in São Paulo, Brazil. The role involves handling customer requests in English through various channels and providing comprehensive solutions. Candidates should possess a Bachelor's degree and have relevant experience in the crypto sector, alongside strong communication skills. This position offers competitive pay, benefits, and the possibility of remote work. A Macbook is required, with company assistance for installment payments.

Serviços

Competitive pay and benefits package

Paid leaves

Birthday gift

Collaborative team environment

Qualificações

• Proficient in spoken and written English with strong listening skills.
• At least one year of experience as a customer service agent in crypto exchanges.
• Able to work under pressure while maintaining professionalism.

Responsabilidades

• Handle customer requests via tickets and online tools.
• Provide accurate information using proper customer service methods.
• Ensure timely resolution of customer issues while maintaining records.

Conhecimentos

Professional speaking skills in English

Empathy and professionalism

Ability to handle multiple tasks

Bilingual language skill

Formação académica

Bachelor's degree or higher

Ferramentas

Macbook with M1 chip

Descrição da oferta de emprego

RESPONSIBILITIES

1. Handle requests through tickets and other online tools for customers in English and other languages.

2. Provide accurate, valid and comprehensive information by using the right customer service methods / tools.

3. Provide proper solutions to customer issues within reasonable time limits.

4. Keep records of customer interactions and follow-up to ensure smooth and accurate resolution of customer issues.

5. Follow communication procedures, guidelines, and policies.

6. Ensure customer satisfaction and provide professional customer support.

7. Maintain a positive, empathetic, and professional attitude toward customers at all times.

Follow the shift arrangement based on the team needs.

The current shift is UTC 09 : : 00.

QUALIFICATIONS

Must requirement : Bachelor's degree or higher. Professional speaking, listening, reading and writing skills in English. At least one year of CS Trading agent related working experience in the crypto exchanges. Own a Macbook bought within 6 months, or can purchase a new Macbook, to be paid back in installments within the next 6 months.

This Macbook requires at least an M1 chip and can only be used for work. Working five days a week, and willing to be scheduled for working at weekends.

Able to support the working shift between 00 : : 00 SGT timeslot. Moreover : Bilingual language skill is a plus; Stable, kind, empathetic, compassionate, detail-oriented, with a strong spirit of teamwork. With the ability to handle multiple tasks under high pressure, while maintaining a professional attitude. Could handle multiple tasks in the high-pressure work status and keep a professional attitude and strong teamwork spirit would be a plus; Be able to support the night shift based on the team's needs. We can provide : Competitive pay and benefits package, including paid leaves, birthday gift and so on. Collaborative and harmonious team environment. Flexibility for remote work.

(Location is not limited but need be fixed) Allowance in installments for new MacBook for work for a few months. Note : This is a self-employed role, providing service to the company, paid fully in USDT. When applying for this role, please attach your updated resume in English, better with your Telegram account so that we can quickly catch up. There are more than one headcounts in the CS team and feel free to share this JD to your friends who may be interested as well.