Client Technology Representative I

CWT; São Paulo; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

Uma empresa global de gestão de viagens está buscando um profissional para fornecer suporte técnico de primeiro nível. O trabalho envolve a resolução de problemas técnicos, documentação de incidentes e interações com os clientes. É uma oportunidade de entrada para aqueles que desejam começar uma carreira em TI, em um ambiente multicultural e colaborativo.

Qualificações

• Experiência não é requerida, posição de nível de entrada.
• Fluência em espanhol é necessária.

Responsabilidades

• Responde prontamente a problemas técnicos de primeiro nível via telefone e e-mail.
• Realiza diagnóstico e resolução de problemas com rapidez.

Conhecimentos

Habilidade de desenvolvimento técnico

Habilidades de comunicação clara

Trabalho em ambiente multicultural

Habilidades de escuta ativa

Formação académica

Diploma de Ensino Médio ou equivalente

Descrição da oferta de emprego

CWT is one of the world's leading digital travel management companies and as a Business-to-Business-for-Employees (B2B4E) travel management platform, companies and governments rely on us to keep their people connected – anywhere, anytime, anyhow – and across six continents, we provide their employees with innovative technology and an efficient, safe and secure travel experience.

Joining us means being part of a market-leading global company, working in a collaborative, multi-cultural and entrepreneurial environment.

Position overview

With direct supervision provides entry level, Level 1 technical support for applications and infrastructure services for CWT clients. Troubleshoots and resolves technical issues and escalates if required. Completes a limited range of tasks and follows detailed instructions for routine work.

Position Description

· Provides timely responses to first-level technical issues via phone calls and emails

· Manages client inquiries and accurately documents incidents via online case management tool

· Performs troubleshooting to diagnose root cause and resolve issues quickly and effectively

· Performs testing to ensure that the solution is successful

· Responds to client inquiries within SLA targets

• Escalates more complex issues to the 2nd level support

#LI-REMOTE

Position Requirements

Experience & education:

· Experience

o High School diploma or equivalent

o Entry level, no experience required

· Languages

o Fluent in location required language(s)

o Fluent in Spanish

· Knowledge, skills, and abilities (KSAs)

o Skill development ability for the delivery of IT support, including business software applications

o Ability to ask open-ended questions and active listening

o Ability to perform basic troubleshooting

o Strong customer service skills

o Critical thinking skills

o Ability to work in a global, multicultural environment

o Clear communication skills, both written and verbal

CWT is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

CWT also offers opportunities to all job seekers, including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to [e-mail] . In your email, please include a description of the specific accommodation you are requesting and a description of the position for which you are applying.