Bilingual Account Coordinator

MasterPro Installs; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading installation service provider is seeking an Account Coordinator to enhance customer satisfaction through proactive communication and logistics management. This role involves ensuring a seamless experience between clients and field teams, managing calls, scheduling installations, and resolving issues with confidence. Candidates should have over 3 years of experience in customer service and advanced English skills. The position is fully remote with flexible hours, and compatibility with technology is essential.

Serviços

1-week PTO after the first year

Fully remote work setup

Qualificações

• 3+ years in customer service roles, preferably in field-service coordination.
• Advanced English fluency (C1 or C2 level).
• Ability to manage tasks effectively while maintaining a positive attitude.

Responsabilidades

• Own the customer experience and ensure satisfaction exceeds expectations.
• Manage communications between customers and technicians efficiently.
• Schedule installations and relay updates promptly.

Conhecimentos

Customer service

Communication

Task management

Problem-solving

Independence

Descrição da oferta de emprego

Are you the kind of person who thrives in the center of the action : keeping customers happy, teams aligned, and problems solved before they even arise? We're looking for an Account Coordinator who's proactive, detail-obsessed, and fueled by customer satisfaction. In this role, you'll be the glue between our clients, field teams, and leadership. Making sure every call, installation, and email ends with a 5-star smile from our client and customer.

What You’ll Be Doing

• Own the 5-star customer experience : satisfaction isn't enough, we go for exceeded expectations
• Manage calls with customers and technicians, keeping the flow smooth and the tone friendly
• Schedule, confirm, or reschedule installations like a logistics magician
• Notify customers of their time windows and make sure everyone's in the know
• Send routes and job assignments to technicians for the next day
• Call techs for ETA updates and relay real‑time info to customers
• Respond to emails and assist incoming calls when needed : stay sharp and helpful
• Handle escalated situations with confidence, empathy, and a calm voice
• Maintain communication with clients and business partners to ensure alignment

What We’re Looking For

• 3+ years in customer service roles (bonus points for field-service coordination)
• Advanced English fluency (C1 or C2 level) : you're confident on the phone and in writing
• Able to juggle tasks like a pro while staying positive and focused
• Independent and highly responsible : you don't wait to be told, you do

Nice to Have

• Experience supporting American clients or companies
• Proven leadership in previous roles : if you've guided teams, we'd love to hear about it

Schedule & Setup

• Hours : 11 AM – 8 PM (California Time / PST)
• 1-hour break includedFully remote : work from anywhere, but your setup must support success
• 1-week PTO after the first year working with us

Tech Requirements

• A reliable computer with fast internet
• Headset with clear mic and strong audio
• A quiet space : no distractions, just action