Auxiliar De Atendimento Bilíngue (Noturno)

American Star Vacation Homes; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A leading vacation home management company in Orlando is seeking individuals for a remote position in Brazil. This role involves supporting guests in English and requires advanced proficiency in the language. Responsibilities include identifying guest needs, scheduling services, and monitoring communication channels. The position requires availability for evening and night shifts, offering a base salary of R$2,000.00 and promotes long-term partnership opportunities.

Qualificações

• Must have advanced English proficiency to support guests efficiently.
• Intermediate computer skills are required for managing tasks and communication.
• Proactive approach and commitment to job responsibilities are essential.

Responsabilidades

• Support guests in English through chat and phone.
• Identify and filter guest needs effectively.
• Communicate concerns and register tasks with the operations team.

Conhecimentos

Advanced English proficiency

Intermediate computer skills

Strong communication skills

Proactivity and commitment

Agility and multitasking

Descrição da oferta de emprego

REMOTE POSITION – ADVANCED ENGLISH REQUIRED!

If you want to work remotely from Brazil for an American company and interact with clients from all over the world, American Star Vacation Homes — a vacation home management company based in Orlando, Florida — is looking for responsible and skilled individuals to build a long-term partnership.

Responsibilities

• Guest support in English (Chat / Phone)
• Identify and filter guest needs
• Create tasks and communicate concerns / damages to the operations team
• Process and register issued charges
• Monitor additional services requested / paid
• Schedule additional services according to guest requests
• Monitor the Customer Service channel of booking platforms

Requirements

• Advanced English proficiency (mandatory)
• Intermediate computer skills
• Proactivity and commitment
• Agility, strong communication, and multitasking skills
• Availability to work evenings, weekends, and holidays (shift-based)

Schedule

6:00 PM to 2:20 AM – 1-hour break

Schedule may vary by 1 hour during U.S. daylight saving time adjustments.

Compensation

Base salary : R$2.000.00

Work Schedule

• One day off per week (on alternate weekend day)
• Daily work
• Night shift

Language

• English (Required)