Waitress-Jobs in Vereinigte Arabische Emirate

To provide prompt and courteous drink orders either taken directly from guests and patrons at the bar or through the bar servers.

KEY ROLES & RESPONSIBILITIES

• Read daily events to be aware of any VIP arrivals.
• Must have a complete working knowledge of bar items, ingredients and preparation.
• Ensure all details of service are performed properly for every guest.
• Understand and adhere to Beverage Department Standard Operating Procedures.
• Change ashtrays, serve cigarettes and wipe down bar area.
• Carry trays, bus and reset tables with linen, china, glass and silver.
• Ascertain guest satisfaction and handle any problem which may arise, informing a manager of the problem and how it was resolved.
• When possible, greet regular guests by name and note and serve preferences accordingly.
• Professionally set up bar at the start of opening, including liquor, icing, glassware, juices and garnishes.
• Process drink orders in proper calling order both from guests directly and from service staff, checking for correct order and managing billing quickly and efficiently.
• Make all cocktails in accordance with Hotel’s standard beverage manual.
• Receive and check liquor against previous shift’s requisitions.
• Attempt to limit problems and liability related to customers' excessive drinking.
• Serve snacks or food items to customers seated at the bar.
• Organize requisition, pick up and verification for F&B items used in the bar areas.
• Ensure that the bar is fully stocked and all side opening and closing duties are completed.
• Slice and pit fruit for garnishing drinks.
• Arrange bottles and glasses to make attractive displays.
• Keep the bar area neat and tidy at all times, regularly clearing dishes and glassware.
• Manage security in the work area, and at no time leave the bar area unless properly relieved by a colleague.
• Assist with cleanup - mopping floors, removal of cans and bottles, general cleaning of rails and counters, removal of melting ice in bins.
• Maintain complete knowledge of all F&B services, outlets, hotel services/features.
• Able to handle cash following established and proper Accounting procedures.

QUALIFICATIONS

• Reading, writing and oral proficiency in the English language.
• Team player with a creative and outgoing personality.
• Must be well-presented and professionally groomed at all times.
• Good communication and customer contact skills; good problem resolution skills.
• Good Food and Beverage product knowledge. A good knowledge of beverage service styles and techniques, beverage preparation and specialized beverage orders of service is required. A good knowledge of all hard liquor, wines, mixes/cocktails.

EDUCATION

• Secondary school education.

EXPERIENCE

• Minimum 2 years food and beverage experience with detailed bar knowledge.
• Previous public contact and/or cashiering experience.