2
Vip Manager jobs in United Arab Emirates
VIP Account Manager
P2P
Dubai
On-site
AED 120,000 - 160,000
Full time
30+ days ago
Job summary
A growing fintech company in Dubai is seeking a performance-driven Account Manager to manage high-value customers in the crypto space. You'll deliver exceptional service, build deep relationships, and drive revenue growth through tailored support and insights. The ideal candidate has over 4 years of experience in client management and a strong understanding of crypto markets. This role offers the opportunity to thrive in a dynamic environment with a focus on performance and customer satisfaction.
Qualifications
- 4+ years of experience in account management or customer success, ideally in crypto or financial services.
- Proven ability to manage high-value clients.
- Strong understanding of crypto markets and trader behaviors.
- Confident communicator with strong interpersonal skills.
Responsibilities
- Manage and grow a portfolio of high-value traders.
- Deliver concierge-level support and proactive outreach.
- Identify and execute on cross-sell and upsell opportunities.
- Monitor client usage to uncover growth opportunities.
- Drive product adoption by surfacing relevant features.
- Track client satisfaction and collaborate for improvement.
Skills
Client Relationship Management
Performance & Revenue Growth
Fluency in Arabic
Data-driven
Interpersonal Skills
Job description
We are seeking a customer-obsessed, performance-driven Account Manager to join our growing VIP Account Management team. In this role, you will own a book of high-value customers of our Main App, delivering white-glove service to maximize client satisfaction, retention, and revenue growth. Your mission is to build deep, trusted relationships with top-tier customers, helping them to unlock more value through tailored support, insights, and product engagement. This is a high-impact role for someone who thrives at the intersection of client service, performance accountability, and the fast-based world or crypto.
Key Responsibilities:
Client Relationship Management:
- Manage and grow a portfolio of high-value traders, acting as the main point of contact and advocate for each client.
- Deliver concierge-level support and guidance, offering proactive outreach and rapid response to client needs.
- Provide personalized insights, market intelligence, and platform tips to drive engagement and deepen client loyalty.
Performance & Revenue Growth:
- Identify and execute on cross-sell and upsell opportunities that align with client needs and behaviors.
- Monitor client usage and AUM to uncover growth opportunities and retention risks.
- Drive product adoption and trading frequency by surfacing relevant features and tools.
Client Strategy & Collaboration:
- Track client satisfaction through NPS and qualitative feedback loops, driving continuous improvement in service delivery.
- Work closely with Product, Marketing, Risk, and Compliance to deliver a seamless client experience and elevate the voice of the customer internally.
- Help grow the business through referrals, network expansion, and deep relationship-building.
Requirements
- 4+ years of experience in client-facing roles such as account management, relationship management, sales, or customer success—ideally in crypto, fintech, trading, or financial services.
- Proven ability to manage high-value/HNW clients with exceptional service standards.
- Deep understanding of crypto markets and trader behaviors (or strong eagerness to learn quickly).
- Fluent in one or more languages relevant to your regional market i.e.. Arabic; strong cultural awareness and appreciation required.
- Highly organized, data-driven, and performance-oriented.
- Confident communicator and trusted advisor with strong interpersonal skills.
- Ability to thrive in a dynamic, fast-paced, and compliance-conscious environment.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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