VIP Account Manager

Logifuture; United Arab Emirates; Hybrid; AED 120,000 - 200,000; Full time

Job summary

A leading online gaming company in the United Arab Emirates is seeking a dedicated VIP Account Manager to ensure excellent service for VIP clients. Responsibilities include building relationships, addressing unique needs, and gathering feedback to enhance the VIP experience. Candidates should have over 3 years of experience with VIP clients in the sector, strong interpersonal skills, and a high level of English. This role also offers hybrid and remote work arrangements, along with various benefits.

Benefits

Private health insurance

Company-wide social and team-building activities

Flexible working hours

Training and Development opportunities

Qualifications

• High Level of English in written and verbal communication.
• 3+ years’ experience with VIP clients in Online Gaming.
• C-Level Account Management experience preferred.

Responsibilities

• Be the key contact for allocated VIP users.
• Provide excellent customer service to VIPs.
• Maintain strong relationships with VIP clients.
• Support VIP players based on their needs.
• Report insights about VIP clients to the business.

Skills

High Level of English

Excellent interpersonal skills

Proven ability to build strong relationships

Adaptability and self-confidence

Decision making

Job description

Overview

We are looking for a dedicated VIP Account Manager to be the primary point of contact for our valued VIP end users, ensuring an impeccable level of service that fosters long‑term loyalty. In this role, you’ll take a proactive, relationship‑focused approach, crafting personalized service for each VIP, addressing their unique needs, and gathering insightful feedback. Your expertise in building trust and providing tailored support will play a vital role in shaping the ultimate VIP experience.

Responsibilities

• Be a day‑to‑day key point of contact for an allocated pipeline of existing VIP users.
• Provide an impeccable level of service to VIP users encouraging loyalty.
• Be proactive with a 360‑degree approach to build long‑term relationships with VIP players.
• Own, maintain and nurture the relationship with VIP users, while creating a profile for each individual VIP.
• Support VIP players in managing their needs and specific requirements.
• Own and escalate any VIP complaints internally to the relevant teams involved.
• Proactively make regular outbound and relationship‑building calls to VIPs, gathering insight and relevant feedback.
• Analyze the performance of allocated VIP clients against all targets set.
• Maintain the highest level of confidentiality towards each individual VIP client.
• Report any insights about individual VIP clients that may be key to the business.
• Work closely with VIP Manager and support with any additional requests when required.

Benefits

• Private health insurance.
• Company wide social and team building activities.
• Hybrid & Remote work arrangements.
• Flexible working hours.
• Training and Development opportunities.

  Company

  Logifuture operates across seven countries, with headquarters in Malta and additional offices in the UK (London), Italy (Parma & Lecce), Austria (Innsbruck), Serbia (Kragujevac), Romania (Bucharest) and UAE (Dubai). The majority of our roles listed on our careers page are not restricted by location, giving prospective employees the flexibility to choose any of our offices. Furthermore, we also collaborate with consultants based outside these locations, broadening our talent pool and allowing us to remain agile and competitive in the global market.

  Equality and Diversity

  In addition at Logifuture we embrace equality and diversity. We do not discriminate and our values of delivering results together support this statement. We are determined to foster an inclusive environment where everyone feels valued, heard, and empowered to contribute their unique skills and experiences.

  Qualifications

  • High Level of English – written communication and grammar, listening and verbal skills.
  • 3+ years’ experience dealing with VIP clients in the Online Gaming sector.
  • Excellent interpersonal skills, be adaptable and self‑confident.
  • Proven ability to build strong relationships quickly.
  • Previous C‑Level Account Management experience and proven planning and analysis at an individual customer level.
  • Proven ability to effectively use good decision making to enable sped up resolution.
  • Flexibility to accommodate the needs of our VIPs.