VIP Relationship Manager

Crypto.com; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

A leading cryptocurrency platform in Dubai seeks a Relationship Manager to manage high-value clients. You will act as their primary contact, providing personalized insights and ensuring their needs are met. The ideal candidate has over 4 years of experience in client-facing roles in Crypto or Fintech, fluency in English and Arabic, and excels in building trust. This role offers a dynamic environment where proactive relationship development is key to client retention and growth.

Qualifications

• 4+ years of experience in client-facing roles, especially in Relationship Management, Sales, or Customer Success.
• Fluency in English and Arabic, with strong cultural awareness.
• Driven by results and scaling a book of business.

Responsibilities

• Own the end-to-end relationship for a dedicated book of high-value clients.
• Stay ahead of client needs, providing rapid, high-context responses.
• Attend exclusive VIP events to strengthen client relationships.

Skills

Client-facing experience

Fluency in English

Fluency in Arabic

Cultural awareness

Proactive problem-solving

Building trust

Job description

At Crypto.com, our growing VIP team is looking for a Relationship Manager to serve as the dedicated partner and internal advocate for a portfolio of our most valuable clients. This role is for someone who instinctively understands what these clients value most - prioritizing discretion, anticipating needs, and taking the initiative rather than simply providing reactive support. You will be responsible for developing a deep understanding of your client portfolio to drive loyalty, while also proactively hunting and acquiring new high‑value business to expand our ecosystem. Operating within a remote, fast‑paced environment, you will combine an elite service standard with a start‑up growth mindset, directly influencing the development of a best‑in‑class VIP experience.

Responsibilities

• Own the end-to-end relationship for a dedicated book of high-value clients, acting as their internal champion and primary point of contact
• Move beyond reactive support. Stay ahead of client needs, providing rapid, high‑context responses that reflect a deep understanding of their goals
• Deliver more than just platform tips. Provide personalized insights and market updates that help clients navigate the ecosystem and deepen their loyalty to the brand
• Proactively monitor AUM and platform usage to mitigate retention risks and uncover untapped growth potential
• Act as the face of the brand at exclusive VIP events and activations. You will leverage these hospitality opportunities to strengthen existing bonds and convert high‑potential prospects into long‑term clients
• Build deep-rooted trust that naturally leads to referrals and network growth, helping to solidify our position as the market leader
• Report and synthesize client feedback, working closely with Strategy, Product, Marketing and Risk to ensure our VIP offering remains the best in the industry

Requirements

• 4+ years of experience in client‑facing roles – specifically within Relationship Management, Sales or Customer Success – with a proven track record of success within Crypto, Fintech, or the gaming/predictions industry.
• Fluency in English and Arabic (spoken and written), with strong cultural awareness and the ability to build trust across diverse client profiles in the UAE.
• You are naturally curious; you want to know what really drives your clients, allowing you to align the Crypto.com ecosystem with their long‑term goals
• You are driven by results and the challenge of scaling a book of business. You find energy in the fast‑paced nature of the crypto markets and are motivated by the challenge of converting complex client needs into successful, long‑term partnerships
• You don’t wait for direction; you seek out opportunity. You stay ahead of market trends to provide valuable insights that drive engagement and portfolio growth
• You understand how to use hospitality and events as a platform for meaningful connection and business development
• You are comfortable navigating ambiguity and can pivot quickly as this fast‑paced industry evolves