Technical Account Manager jobs in United Arab Emirates

WhiteWater West Industries is the global leader in waterpark design, engineering, manufacturing, and installation. Headquartered in Richmond, BC, WhiteWater is a privately held company with over years of award-winning expertise, + employees, and offices worldwide.

Reports to: GM and RVP - MEI
Location: Media One, Dubai Media City

Purpose:

Responsible for Waterpark sales in The Middle East. The VP BD plays a critical role in the expansion of markets and business development in the region. The VP BD will also be responsible for maintaining an ongoing relationship with their clients throughout the project life cycle. This position requires a self-sufficient, energetic, self-starter with an entrepreneurial spirit.

Territory:

UAE, Saudi Arabia, Bahrain, Oman, Israel, Palestine, Qatar, Yemen, Syria, Iran, Kuwait, Jordan, Lebanon, Pakistan, Afghanistan, and Iraq.

• Actively working, present, and available during business hours of the assigned territory. Respond to direct reports and clients within the business day.
• Providing WhiteWater with professional sales and marketing advice and services.
• Professionally represent WhiteWater with clients, at industry events, and when working internally with WhiteWater teams.
• Be proactive in awareness of and actively work to develop business opportunities within the assigned territory.
• Communicate potential opportunities immediately utilizing the internal method preferred by WhiteWater and maintain such information as it becomes opportunities and leads are to be maintained within the WhiteWater preferred software system. Providing their best efforts to obtain sales orders for products, goods, and services. Book orders within the target pricing/margins and approved terms and conditions as approved by the direct report identified above.
• Be clear and timely in communicating contract obligations to the team delivering the product or service. Advise and positively support the operating teams in the process of delivering the product or service to the client. Interface to bridge communication between the client and operating teams where needed while supporting WhiteWater positioning.
• Assisting whenever required during the initial commissioning of the product and in the maintenance and service training provided for the benefit of the customer.
• Making periodic contact with all customers to ascertain customer satisfaction with WhiteWater products, goods, or services and be observant that the customer is following correct service, maintenance, and operating procedures. Provide feedback to WhiteWater relative to the above.
• Holding in confidence all prices, names of prospective customers, and all other information furnished by or obtained in the performance of this Agreement.
• Reporting on a timely and regular basis including but not limited to: Sales progress within the territory using standard templates and software systems on the regular basis determined by the direct report identified above; status of maintaining data in software systems; status of individual opportunities by being aware of details relative to the account; prepare monthly commission statements; prepare monthly sales reports; prepare trip reports as required; prepare expense reports monthly.
• Participating in regular performance feedback reviews every month (or as dictated by the Executive Vice President Business Development) that will cover the following areas: Sales Performance; Sales volumes and gross margins achieved; Sales Management; Appropriate prospect qualification; Ability to prepare/create presentations; Presentation skills; Responsiveness; Internal customers; External customers; Proposal skills; Negotiation/closing skills; Post-contract/After-sales involvement; Corporate; Contributing to the advancement of corporate goals; Continuous improvement of self and team; Respect for people with communication, consideration, and cooperation; Attitude with employees and with clients.
• Personal growth/learning/knowledge Developmental Activities; Product knowledge; Networking skills; Technical expertise.
• General responsibilities as a WhiteWater citizen; Continuous improvement of self; Contributes to culture of development/sustenance of Continuous Improvement and Lean philosophies; Respect for people through positive communication, consideration, and collaborative relationships; Works hard at being more present; to be open, be interested, and be curious. Maintain and follow best practices for operations including Customer Service, Quality, Lean Management, and Safety. Execute responsibilities according to lawful and ethical standards.

Qualifications & Experience:

• Bachelor's Degree in Business, Engineering, or Architecture preferred.
• Proficiency in Microsoft Office, especially Excel, Word, and PowerPoint.
• Must have excellent communication skills—both verbal and written.
• Ability to travel on a regular basis (%) and on short notice with overnights stays in hotels, sometimes over weekends when needed.
• Demonstrated flexible availability to meet customer’s requirements for face-to-face meetings.
• Must be legally eligible to work in countries listed in territory.
• Ability to travel by airplane and/or drive a car on one’s own.

Soft Skills:

• A self-motivated individual with strong interpersonal skills.
• A demonstrated interest in selling ability to develop and maintain effective internal and external working relationships with all levels in the organization.
• Able to meet tight deadlines in a fast-paced, fun, and professional environment.
• Ability to work independently and as a team, self-starter, and energetic.

WhiteWater Competencies:

• Accountability – We do what we say.
• Collaboration – We work well together.
• Customer Focus – We know and respond to our customers.
• Communication – We listen to and understand each other.
• Authenticity – We are honest and trust each other.
• Resilience – We deal effectively with pressure, are persistent and optimistic.
• Flexibility & Adaptability – We are willing and able to respond to changing circumstances.

WhiteWater is proud to be an equal opportunity employer. We celebrate the diversity of all employees and applicants and are strongly committed to creating an inclusive environment.

We thank all the candidates who took the time and energy to apply. Given the volume of applications, it makes responding personally to each applicant difficult, but please know we are grateful for your interest. We look forward to connecting with you through this search or future ones. All the best in your job search.