System Analyst jobs in United Arab Emirates

We are currently seeking a skilled and service-oriented IT Support Specialist to join our IT team. The successful candidate will be responsible for providing technical support maintaining system functionality and ensuring information security compliance across the organization.

• Collaborate with the company’s Helpdesk to resolve assigned issues and support tickets efficiently.

• Work with network administrators to ensure the desktop computing environment operates reliably and efficiently.

• Install, configure and maintain desktops, laptops and essential software applications.

• Install and support hardware components such as monitors, keyboards, printers, scanners and disk drives.

• Provide assistance in accessing and using peripheral devices (printers, copiers, scanners, etc.).

• Offer end‑user support for Microsoft Office Suite and other approved software.

• Load and configure software packages including operating systems, drivers, Microsoft applications and job‑specific tools.

• Recover lost user data using professional recovery tools.

• Respond to employee inquiries regarding system operations and diagnose hardware, software and user‑related issues on‑site or remotely.

• Manage user accounts in Active Directory by adding/removing users and updating permissions for shared drives.

• Support and manage the telephone system infrastructure, including integrations with third‑party services.

• Adhere to the company’s Information Security Policies and standards.

• Understand and fulfill individual information security responsibilities.

• Ensure that anyone handling sensitive company information has completed mandatory Security Awareness Training.

• Know how to report a potential or actual security incident to the IT Service Desk.

• Refrain from disabling the operating system firewall or antivirus software at any time.

• Diploma or Bachelor’s degree (preferably) in Computer Engineering or a related field.

• Professional certifications in IT (e.g. CompTIA, Microsoft, Cisco) are highly preferred.

• 5 to 8 years of experience in providing technical support and resolving system‑related user issues.

• Ability to remain composed under pressure and handle urgent support scenarios professionally.

• Working knowledge of Zoho systems is a plus.

• Strong communication skills and a team‑oriented attitude.

• Fluency in both Arabic and English is mandatory

Competitive salary