Reservations Coordinator jobs in United States

At InterContinental Abu Dhabi, we believe that our guests deserve a dining experience as exceptional as our service. We’re looking for a passionate, detail-oriented, and guest-focused Restaurants Reservations Agent to join our dynamic Food & Beverage team.

A little taste of your day-to-day:

Every day is different, but you’ll mostly do:

As a Restaurants Reservations Agent, you will be the first point of contact for guests seeking to experience our award-winning restaurants and lounges. You will:

• Handle all restaurant reservations efficiently and courteously via phone, email, and online platforms.
• Provide guests with accurate information on restaurant offerings, menus, promotions, and special events.
• Coordinate with restaurant managers and the F&B team to ensure a seamless dining experience for every guest.
• Maintain up-to-date records of reservations and guest preferences in accordance with hotel standards.
• Uphold the InterContinental brand promise by delivering exceptional service with professionalism and warmth.

• Previous experience in guest services, call center, or F&B reservations within a luxury hotel or restaurant environment preferred.
• Excellent communication and interpersonal skills.
• Proficiency in English (Arabic or other languages is a plus).
• Strong organizational skills and attention to detail.
• Knowledge of reservation systems (such as Opera, OpenTable) is an advantage.
• A genuine passion for hospitality and creating memorable guest experiences.

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – impressive room discounts and some of the best training in the business.

IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the teamthe room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeingframework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.