Assistant Reservations Manager

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in Dubai is looking for an Assistant Reservations Manager to oversee booking operations and ensure high customer service levels. Key responsibilities include managing the reservations team, ensuring accuracy in bookings, and leading training initiatives. Candidates should have a degree in Hotel Management and at least 3 years of supervisory experience in a luxury hotel environment. This is a full-time position.

Qualifications

• Minimum 3 years experience in a Hotel or Resort as Reservations Supervisor.
• Luxury hotel or resort background preferred.
• Understands the local culture and has worked in the region.

Responsibilities

• Manage daily operations of the Reservations Department effectively.
• Ensure accuracy of reservations and readiness for VIP arrivals.
• Lead training initiatives for professional service delivery.
• Maintain strong relations with other departments to enhance service.

Skills

Creative Thinking

Detail-Oriented

Leadership Excellence

Customer-Centric Mindset

Analytical Problem-Solver

Education

Degree/Diploma in Training and Development or Hotel Management

Tools

Opera

Microsoft Office

Job description

The Position

The Assistant Reservations Manager supports the Reservations Manager in overseeing all aspects of the hotel's booking operations. This role ensures that reservations are handled efficiently, accurately and with a high level of customer service contributing directly to guest satisfaction and revenue optimization.

KEY ROLES & RESPONSIBILITIES

• Ensures the daily operations of the Reservations Department run smoothly by managing task checklists and confirming timely completion and review.
• Spot-checks previous days' reservations and verifies all VIP arrivals to ensure accuracy and readiness.
• Supports recruitment efforts, facilitates monthly and on-the-job training and evaluates staff performance to uphold Raffles service standards.
• Leads training initiatives aimed at fostering professionalism, boosting productivity and delivering exceptional guest service.
• Motivates team members through coaching and discipline aligned with hotel guidelines and local laws.
• Maintains strong relations with departments such as Front Office to coordinate guest needs and enhance service delivery.
• Works closely with the Groups Department to monitor room blocks, process rooming lists promptly and adjust allocations as needed.
• Keeps the Reservations Team updated on all developments within the hotel and company.
• Assists in supervising Reservations Agents ensuring tasks such as travel agent commissions, guest inquiries and pick-ups are handled efficiently.
• Prepares and submits necessary reports to the Administration Office on a monthly basis.
• Follows up on lost business opportunities and reports findings to department leaders.
• Fully knowledgeable in all business segments, rates, promotions and departmental functions, executing responsibilities with finesse.
• Adheres strictly to hotel policies concerning fire safety, hygiene and health regulations.
• Demonstrates thorough understanding and compliance with the Hotel Employee Handbook.
• Takes ownership of any other duties delegated by management to support hotel operations and enhance guest satisfaction.
• Performs any other duties as assigned to him/her by management.

Qualifications

• Degree/Diploma in Training and Development or Hotel Management
• Working knowledge of Opera and Microsoft Office
• Minimum 3 years experience in a Hotel or Resort as Reservations Supervisor
• Luxury hotel or resort background preferred
• Understands the local culture and has worked in the region

Additional Information

PERSONAL ATTRIBUTES

• Creative Thinker, Calm Under Pressure, Self-Development, Excellent Listening & Verbal Communication
• Multitasking Proficiency
• Detail-Oriented
• Delegation & Workflow Management
• Ability to meet deadlines consistently
• Leadership Excellence
• Strong Interpersonal Communication
• Customer-Centric Mindset
• Collaborative Team Player
• Analytical Problem-Solver

Remote Work

No

Employment Type

Full-time