Reservations Operations Lead

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in Dubai is looking for an Assistant Reservations Manager to oversee booking operations and ensure high customer service levels. Key responsibilities include managing the reservations team, ensuring accuracy in bookings, and leading training initiatives. Candidates should have a degree in Hotel Management and at least 3 years of supervisory experience in a luxury hotel environment. This is a full-time position.

Qualifications

• Minimum 3 years experience in a Hotel or Resort as Reservations Supervisor.
• Luxury hotel or resort background preferred.
• Understands the local culture and has worked in the region.

Responsibilities

• Manage daily operations of the Reservations Department effectively.
• Ensure accuracy of reservations and readiness for VIP arrivals.
• Lead training initiatives for professional service delivery.
• Maintain strong relations with other departments to enhance service.

Skills

Creative Thinking

Detail-Oriented

Leadership Excellence

Customer-Centric Mindset

Analytical Problem-Solver

Education

Degree/Diploma in Training and Development or Hotel Management

Tools

Opera

Microsoft Office

Job description

A leading hospitality company in Dubai is looking for an Assistant Reservations Manager to oversee booking operations and ensure high customer service levels. Key responsibilities include managing the reservations team, ensuring accuracy in bookings, and leading training initiatives. Candidates should have a degree in Hotel Management and at least 3 years of supervisory experience in a luxury hotel environment. This is a full-time position.