Multilingual Room Reservations Specialist – Luxury Hospitality

Kerzner International Management; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A global leader in luxury hospitality is seeking an Agent for Room Reservations at Atlantis, The Palm, Dubai. This role involves providing exceptional assistance to guests over the phone, addressing inquiries, and troubleshooting issues. Ideal candidates should have relevant experience, a customer service focus, and computer literacy, specifically with Opera systems. The position offers a competitive tax-free salary in UAE Dirhams, along with generous benefits and a focus on professional development.

Benefits

Generous food and beverage privileges

Exclusive discounted rates at Kerzner properties

Comprehensive health insurance

Annual flights home

Life insurance

Incentive program

Colleague wellness and social initiatives

Qualifications

• Previous experience in a call centre, guest relations, front office, or hotel reservations.
• Impeccable personal presentation and patience with guests.
• Strong customer service passion.

Responsibilities

• Assist guests via phone and respond to inquiries.
• Prepare reports and support the team.
• Handle incoming calls and troubleshoot problems.

Skills

Customer service

Multi-tasking

Positive attitude

Attention to detail

Fluency in English

Fluency in Russian, Arabic, Chinese, or French

Tools

Opera systems

Job description

A global leader in luxury hospitality is seeking an Agent for Room Reservations at Atlantis, The Palm, Dubai. This role involves providing exceptional assistance to guests over the phone, addressing inquiries, and troubleshooting issues. Ideal candidates should have relevant experience, a customer service focus, and computer literacy, specifically with Opera systems. The position offers a competitive tax-free salary in UAE Dirhams, along with generous benefits and a focus on professional development.