Restaurants Reservations Agent - InterContinental Abu Dhabi

InterContinental Hotels Group; United Arab Emirates; On-site; AED 40,000 - 50,000; Full time

Job summary

A prominent luxury hotel in the UAE is looking for a passionate Restaurants Reservations Agent to join its Food & Beverage team. You will be the first point of contact for guests, managing reservations efficiently and providing exceptional service. The ideal candidate will have experience in guest services, excellent communication skills, and a genuine passion for hospitality. Join us to become part of our global family and enjoy competitive salary and benefits.

Benefits

Competitive salary

Room discounts

Training programs

Qualifications

• Previous experience in guest services, call center, or F&B reservations in a luxury hotel or restaurant preferred.
• Strong organizational skills and attention to detail.
• Knowledge of reservation systems is an advantage.

Responsibilities

• Handle all restaurant reservations efficiently via phone, email, and online.
• Provide guests with accurate information on restaurant offerings.
• Coordinate with restaurant managers and team for a seamless dining experience.

Skills

Guest services experience

Communication skills

Organizational skills

Proficiency in English

Attention to detail

Tools

Reservation systems (Opera, OpenTable)

Job description

At InterContinental Abu Dhabi, we believe that our guests deserve a dining experience as exceptional as our service. We’re looking for a passionate, detail-oriented, and guest-focused Restaurants Reservations Agent to join our dynamic Food & Beverage team.

Overview

A little taste of your day-to-day:

Every day is different, but you’ll mostly do:

As a Restaurants Reservations Agent, you will be the first point of contact for guests seeking to experience our award-winning restaurants and lounges. You will:

• Handle all restaurant reservations efficiently and courteously via phone, email, and online platforms.
• Provide guests with accurate information on restaurant offerings, menus, promotions, and special events.
• Coordinate with restaurant managers and the F&B team to ensure a seamless dining experience for every guest.
• Maintain up-to-date records of reservations and guest preferences in accordance with hotel standards.
• Uphold the InterContinental brand promise by delivering exceptional service with professionalism and warmth.

Qualifications

• Previous experience in guest services, call center, or F&B reservations within a luxury hotel or restaurant environment preferred.
• Excellent communication and interpersonal skills.
• Proficiency in English (Arabic or other languages is a plus).
• Strong organizational skills and attention to detail.
• Knowledge of reservation systems (such as Opera, OpenTable) is an advantage.
• A genuine passion for hospitality and creating memorable guest experiences.

Benefits

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – impressive room discounts and some of the best training in the business.

IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the teamthe room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeingframework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.