Reservations Specialist Premier Inn Hub Dubai

Premier Inn Hotels LLC; Dubai; On-site; AED 50,000 - 70,000; Full time

Job summary

A leading hotel chain in Dubai seeks a Reservations Specialist to provide exceptional service and manage reservations efficiently. The ideal candidate will have excellent communication skills, a passion for guest service, and experience in hotel reservations. Competitive salary and benefits package offered, alongside opportunities for career development in a supportive environment.

Benefits

Competitive salary package

Accommodation

Transportation

Medical insurance including dental

Air tickets

Work-life balance

Qualifications

• Minimum of one year experience in Reservation department of a branded hotel.
• Able to type 25 words per minute.
• Detail-oriented and able to handle multiple tasks.

Responsibilities

• Answer all calls and emails following brand standards.
• Provide exceptional customer services for all reservations.
• Book and manage reservations using the reservations system.
• Qualify and generate sales leads for the sales team.
• Ensure accuracy in systems and booking documentation.

Skills

Guest service skills

Excellent communication skills

Ability to work independently

Computer literacy

Advanced English language

Education

High School Diploma

Tools

MS Office Suite

CRS systems

Job description

Overview

As a Reservations Specialist you will be working in our flagship hotel in the HUB. Passionate about guest service, responsible for providing a quality end-to-end service for all reservations segments, often working with repeat guests and building rapport with them through their bookings.

Responsibilities

• Working within a team to answer all calls and emails following the brand standards
• Provide exceptional customer services and effectively and professionally manage all reservations for guests
• Book and manage reservations through the reservations system
• Qualify and generate Sales Leads for the sales team to acquire new clients
• Ensure that the system and booking documentation are accurate and up to date
• Configure rates in Opera PMS system based

Requirements

• Possess guest service skills and excellent communication skills
• Detailed & Customer service orientated
• Ability to work independently and as part of a team
• Must be able to handle multitude of tasks in an intense, ever changing environment while remaining calm, collective and accurate
• Able to type 25 words per minute
• Computer literacy in Windows, MS Office Suite, CRS systems is an added advantage
• Advanced English language

Experience

• You will be likely to have minimum of one year experience in Reservation department of a branded hotel
• High School Diploma preferred

Benefits

We offer a competitive salary package, accommodation, transportation, medical insurance which includes dental, air tickets, and hours which offer you a work life balance.

Along with this we have many examples of how those that work with us have grown and developed their career throughout our company. So if you are committed and driven and want to develop into other areas then we will support you to do this.

At Premier Inn, we know the importance of creating a culture which brings the experience to life for both our customers and our team and this is supported by strong company values. We employ people that not only believe in our values but also have the passion to live and breathe them, and always put the customer in the heart of everything we do.

We want Premier Inn to be a place where people’s skills and careers grow as fast as we do. A place where everyone has the opportunities to develop and achieve their dreams. We put emphasis on a ‘promote from within’ culture and continuously strive to create a supportive and engaging environment in which our team can thrive and deliver.

If this sounds like you and you are ready to work in an environment that values your work and rewards you fairly then please click on the "I'm interested" button and join the team!