Reservations Agent

Fujairah Rotana Resort & Spa; Fujairah City; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel in Fujairah is seeking a dynamic Revenue professional to manage guest room reservations and deliver exceptional customer service. Suitable candidates should have a diploma in hospitality, experience in hotel reservations, and excellent communication skills in English. This role offers the opportunity to engage with guests and enhance their experience.

Qualifications

• Previous experience in hotel reservations.
• Excellent communication skills in English.
• Computer literate.

Responsibilities

• Process and confirm guest room reservations.
• Attend to inquiries, complaints, and requests.
• Promote and maintain good public relations.

Skills

Customer Focus

Communication Skills

Teamwork

Adaptability

Education

Diploma or degree in hospitality

Job description

We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

Responsibilities

• Process and confirm guest room reservations made by clients on the phone, letter or fax
• Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations
• Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
• Show complete product knowledge, understand rate structure and apply rate management
• Maintain established filing system for all correspondence and collate reports as required by Reservations Manager or Supervisor
• Promote and maintain good public relations and endeavors to maximize business
• Maintain an accurate room status at all times
• Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e-mails
• Organize visa request for hotel guest as per hotel policy and up-sell whenever an opportunity is identified

Skills

Education, Qualifications & Experiences

You should have a diploma / degree within the hospitality field and previous experience in hotel reservations. You must be a computer literate with excellent communication skills, written and oral proficiency in English, while additional language skills are an asset.

Knowledge & Competencies

The ideal candidate will be customer focused and with an extremely proactive personality and a courteous, dynamic and approachable character. You will work effectively with professionalism and establish effective relationships with internal and external customers. You work independently within a structured environment while possessing following additional competencies:

• Understanding the job
• Teamwork
• Taking Responsibility
• Recognising Differences
• Adaptability
• Customer Focus