Luxury Reservations Specialist — Elevate Guest Experience

Hilton; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player seeks a Reservations Agent to enhance guest experiences at a luxury hotel. This pivotal role involves managing bookings, optimizing occupancy, and delivering exceptional service. As a key contact for guests, you will utilize market insights to tailor experiences, while collaborating with various teams to ensure accuracy and satisfaction. If you thrive in a fast-paced environment and are passionate about hospitality, this opportunity offers a chance to make a significant impact on guest experiences and hotel success.

Qualifications

• 2-3 years of experience in luxury hotel reservations.
• Strong understanding of booking procedures and inventory control.

Responsibilities

• Manage guest bookings and inquiries with professionalism.
• Optimize revenue through strategic understanding of market trends.

Skills

Hotel Reservation Systems

Customer Service

Multitasking

Communication Skills

Organizational Skills

Revenue Strategies

Education

Experience in Luxury Hospitality

Proficiency in IT Systems

Tools

Opera

SynXis

Job description

An established industry player seeks a Reservations Agent to enhance guest experiences at a luxury hotel. This pivotal role involves managing bookings, optimizing occupancy, and delivering exceptional service. As a key contact for guests, you will utilize market insights to tailor experiences, while collaborating with various teams to ensure accuracy and satisfaction. If you thrive in a fast-paced environment and are passionate about hospitality, this opportunity offers a chance to make a significant impact on guest experiences and hotel success.