Real Estate jobs in United States

Select how often (in days) to receive an alert:

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

• The Senior Lease Coordinator plays a critical role in enhancing customer satisfaction by ensuring professional interaction with clients and adherence to Hertz standards. This involves supervising a team of drivers for efficient vehicle delivery and collection, overseeing service and maintenance exchanges, and managing end-of-contract processes. Success in the role requires mentoring the team to meet department targets, effectively coordinating logistics, managing key account follow-ups, and implementing strategic action plans for department improvement.

• Act as a mentor to logistics drivers to help them understand the importance of delivering a great customer service experience in every transaction.
• Ensure drivers understand expectations to meet self and overall department targets.
• Assist the Supervisor/Manager in holding regular team meetings and impact planning sessions, updating action plans with effective implementation.

• Take ownership of reporting such as Daily vehicle inventory, Transaction Report, Fleet on Replacement, Same Day Return, Vehicle Ageing, etc., to improve overall efficiency.

• Ensure lease-ready vehicles are delivered on time, meeting TAT for Vehicle in branch aging and reducing fleet on replacement.
• Serve as the point of contact for key accounts, ensuring follow-ups for service bookings and maintenance-related tasks.
• Meet and exceed KPIs for key accounts in service and maintenance.

• Ensure all policies and procedures relating to Customer Query Handling and Complaints Resolution are adhered to, ensuring customer satisfaction.
• Escalate customer challenges to the Team Leader/Supervisor/Manager as per agreed process when required.

• Conduct daily briefings at the start of shifts with drivers to set expectations related to planned transactions.
• Conduct weekly briefings with drivers to discuss progress, challenges of the week, and align changes in transaction management.
• Conduct a minimum of two training sessions (new or refreshers) with the drivers to ensure they follow agreed processes and offer the best customer service.

• Coordinate and manage logistics to ensure smooth operation flow.
• Ensure compliance with safety and operational guidelines.
• Develop strategies to optimize fleet performance and customer service.

• Strong leadership and mentoring ability.
• Proficient in Microsoft Office programs for reporting and analysis.
• Capability to handle operational logistics under pressure.

• Bachelor's degree or equivalent.
• Knowledge of MS Office, including Word and Excel.
• Familiarity with UAE roads, locations, and RTA legislations.
• Over 2 years of experience managing people in a logistical role.
• Over 5 years of experience in the automotive industry.
• Excellent team building and leadership skills.
• Problem-solving and analytical capabilities.
• Proven ability to plan and organize efficiently.
• Proficiency in professional communication and presentation, both written and verbal.

About Al-Futtaim Group Real Estate
The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.
Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.

About Al-Futtaim Malls
Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.

Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper’s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.

Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall’s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.

For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/

About Al-Futtaim Engineering & Technologies
Al-Futtaim Engineering & Technologies offers customers complete engineering and systems integration solutions.
The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation.
The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.
These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.