User Researcher

Property Finder; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading tech company in real estate is seeking a Senior User Researcher to lead user research initiatives that drive product direction and enhance customer success. The ideal candidate has over 8 years of experience in user research with expertise in qualitative methods and a strong understanding of B2B products. This role offers the opportunity to shape product strategy and mentor teams. You will thrive in a collaborative environment that values top talent making a significant impact.

Qualifications

• 8+ years of experience in user research focused on B2B or enterprise products.
• Strong expertise in qualitative and quantitative research methods.
• Excellent communication skills tailored to technical and executive audiences.

Responsibilities

• Lead end‑to‑end research initiatives to inform product strategy.
• Collaborate with teams to identify research needs and align findings.
• Synthesize insights and present actionable recommendations.

Skills

User research methods

Stakeholder communication

Data analysis

Storytelling

Agile practices

Education

Bachelor’s or Master’s degree in HCI, Psychology, Sociology, Design

Tools

Maze

UserTesting

Qualtrics

Optimal Workshop

Job description

Property Finder is the leading property portal in the Middle East and North Africa (MENA) region, dedicated to shaping an inclusive future for real estate while spearheading the region’s growing tech ecosystem. At its core is a clear and powerful purpose: To change living for good in the region.

Founded on the value of great ambitions, Property Finder connects millions of property seekers with thousands of real estate professionals every day. The platform offers a seamless and enriching experience, empowering both buyers and renters to make informed decisions. Since its inception in 2007, Property Finder has evolved into a trusted partner for developers, brokers, and home seekers. As a lighthouse tech company, it continues to create an environment where people can thrive and contribute meaningfully to the transformation of real estate in MENA.

Position Summary

We are seeking a strategic and hands‑on Senior User Researcher to lead research initiatives that drive product direction and customer success. In this role, you will partner with cross‑functional teams to deeply understand complex user needs, translate insights into actionable recommendations, and shape the future of our customer experiences. This role requires expertise in qualitative and quantitative research methods, strong business acumen, and the ability to influence product strategy at all levels.

Key Responsibilities

• Lead end‑to‑end research initiatives: Define, plan, and conduct research studies using a mix of qualitative and quantitative methods to inform product strategy and design decisions.
• Drive stakeholder alignment: Collaborate with product managers, designers, engineers, and business leaders to identify research needs and align findings with business objectives.
• Build deep customer empathy: Develop a strong understanding of our B2B and B2C customer segments, user roles, workflows, and pain points across the buyer and user journey.
• Communicate insights effectively: Synthesize research findings into compelling stories and actionable insights; present to stakeholders through reports, workshops, and presentations.
• Influence product development: Translate user insights into clear recommendations that shape product roadmaps, feature prioritization, and design improvements.
• Promote a research culture: Mentor designers and researchers, evangelize best practices, and help scale user research processes within the organization.
• Leverage data: Work with analytics, sales, and customer success teams to triangulate insights and validate findings with usage data and feedback.
• Ensure research quality: Maintain high standards of research rigor, ethics, and relevance, especially when working with complex or sensitive enterprise environments.

What You’ll Bring

• 8+ years of experience conducting user research in a product or design context, with a strong focus on B2B or enterprise products.
• Bachelor’s or Master’s degree in Human‑Computer Interaction (HCI), Psychology, Sociology, Design, or related field.
• Expertise in qualitative research (e.g., interviews, contextual inquiry, usability testing) and solid working knowledge of quantitative methods (e.g., surveys, data analysis).
• Proven experience influencing product decisions and business outcomes through actionable research insights.
• Strong understanding of user behavior, complex workflows, and multi‑stakeholder ecosystems.
• Excellent communication and storytelling skills tailored to technical and executive audiences alike.
• Proficiency with research tools such as Maze, UserTesting, Qualtrics, Optimal Workshop, and others.
• Experience working in agile product development teams and fast‑paced environments.
• Bonus: Experience working with B2B SaaS platforms, Real‑estate, data‑intensive tools, or regulated industries.

Our Promise to Talent

At Property Finder, we believe talent thrives in an environment where you can be your best self. You are empowered to create, elevate, grow, and care. Our team is made up of the best and brightest, united by a shared ambition to change living for good in the region. We attract top talent who want to make an impact. We firmly believe that when our people grow, we all succeed.