UAE national_ Operations Executive | Automotive | Financial Services Rental & Leasing

Robinson & Co (Singapore) Pte Ltd; Dubai; On-site; AED 40,000 - 50,000; Full time

Job summary

A leading automotive services provider in Dubai is seeking an Operations Executive to manage invoicing and customer refunds. Candidates should possess a university degree and at least 1 year of experience in operations, preferably in leasing. Proficiency in MS Excel and strong attention to detail are essential for success in this role. The position requires effective communication skills and the ability to handle multiple priorities efficiently. Join a dynamic team focused on delivering excellent service and support to clients.

Qualifications

• Minimum of 1 year experience in operations, preferably in leasing or contract management.
• Capability to manage detailed processes involving invoice submissions and customer relationship management.
• Proficiency in MS Excel and Office applications.

Responsibilities

• Prepare and submit monthly lease invoices for corporate customers.
• Manage the customer refund process following contract closures.
• Support stakeholders and customers by adhering to established guidelines.

Skills

Strong proficiency in MS Excel

Attention to detail

Effective communication skills

Ability to manage multiple priorities

Education

University graduate

Tools

MS Office

Job description

UAE national_ Operations Executive | Automotive | Financial Services Rental & Leasing

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview Of The Role

• The Operations Executive role is crucial in managing the lifecycle of invoices, customer refunds, and agreements at Hertz, UAE. This position supports both stakeholders and customers through detailed process adherence, focusing on the end-to-end management of invoice submissions, customer refunds, and agreement extensions.

What You Will Do

• Prepare and submit monthly lease invoices for corporate customers via email or designated portal, ensuring accurate and timely invoice submissions for prompt payments.
• Generate and share Salik reports and relevant documentation with customers as per agreed SLAs for precise and timely billing.
• Consolidate and submit miscellaneous invoices, including those for damages, traffic fines, excess mileage, delay charges, and adjustments, based on the invoice generation schedule.

Customer Management

• Manage the customer refund process following contract closures, ensuring excess funds are promptly returned.
• Respond to requests for Hertz Agreement Extensions from relevant departments to facilitate billing and contract closure.
• Process Security Cheque Release requests received through Customer Support and Collection teams for agreements closed with no outstanding balances.

Stakeholder Support

• Support stakeholders and customers by adhering to established guidelines, processes, and policies.

Required Skills To Be Successful

• Strong proficiency in MS Excel and MS Office suite.
• Exceptional attention to detail and financial accuracy.
• Effective communication skills to manage customer and stakeholder interactions.
• Ability to adhere to deadlines and manage multiple priorities efficiently.

What Qualifies You For The Role

• University graduate.
• Minimum of 1 year experience in operations, preferably in leasing or contract management.
• Proficiency in MS Excel and Office applications.
• Capability to manage detailed processes involving invoice submissions, customer relationship management, and agreement extensions efficiently.

About Al-Futtaim Group Real Estate

The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years. Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us. AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.

About Al-Futtaim Malls

Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.

For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/

About Al-Futtaim Engineering & Technologies

Al-Futtaim Engineering & Technologies offers customers complete engineering and systems integration solutions. The engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation. The technologies division provides complete business solutions to large, medium and small customers that include contact center solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services. These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.