Knowledge Manager jobs in Italy

Job Purpose

Execute and maintain the Knowledge Management system for the Group, facilitate and manage participation in external awards, support the implementation of business & operation excellence frameworks in the Group through consultations and assessments to foster culture of excellence. Facilitate and support the Digital Transformation initiatives for the Segment.

Principal Accountabilities

Knowledge Management

• Manage and maintain the Knowledge Management (KNOX) Portal.
• Promote KM methodologies and integrate business knowledge into policies and procedures.
• Advise business units on KM practices and help build knowledge databases.
• Conduct workshops/interviews to capture undocumented practices for formal documentation.
• Support policy/procedure documentation and process redesign initiatives.
• Assist departments in implementing improvement programs.

Business Excellence

• Facilitate the adoption and implementation of excellence frameworks (DQA, DHDA, EFQM, Malcolm Baldrige).
• Lead the rollout of the ENOC Excellence Framework across the Group.
• Present excellence assessment findings to leadership.
• Manage participation in external awards and maintain a record of group-wide achievements.

Digital Transformation

• Support the GQBE DT Taskforce in digital discovery and roadmap execution.
• Assist in DT initiative rollout and technology adoption.
• Track and report on DT programs and drive culture change.
• Facilitate team engagement, change management, and digital upskilling.

Excellence Culture & Competency

• Deliver training and certifications on excellence models (EFQM, DQA, DHDA).
• Promote knowledge sharing to drive business and operational excellence.
• Design tailored workshops to align BUs with strategic goals.
• Maintain documentation systems via the Quality Portal and other IT tools.

Integrated Management Systems

• Support implementation and upkeep of integrated Quality, Environment, and OH&S systems.
• Conduct internal audits for compliance across QHSE areas.
• Report findings and recommend improvements.

Requirements

Education

• Bachelor’s degree in Engineering, Quality Management, or a related field.
• Master’s in Business Administration or Quality Management is a plus.

Experience

• Minimum 8 years of experience in a senior supervisory role.
• At least 5 years in Quality, Business Excellence, or a related discipline.

Technical Skills

• Strong understanding of Knowledge Management principles and practices.
• Certified EFQM/DQA assessor with hands-on assessment experience.
• Background in Quality Management and Customer Relationship Management.
• Internal auditor certification in Quality, Environment, or OH&S systems is desirable.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio).
• Effective project and team management skills in dynamic, fast-paced environments.
• Strong analytical mindset to evaluate value and drive utilization of innovation initiatives.

Interpersonal Skills

• Strong decision-making and judgment based on systematic analysis.
• Ability to influence and drive change across functions and organizational levels.
• Excellent written and verbal communication skills.
• Skilled in planning, organizing, and problem-solving.
• Strong collaboration and stakeholder engagement capabilities.