AI SaaS Education Lead & Knowledge Expert

OnHires; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A Dubai-based technology company is seeking a Customer Education & Knowledge Lead to take ownership of customer education content, including tutorials and knowledge bases. The ideal candidate should have 3+ years of relevant experience, a strong portfolio of instructional content, and the ability to translate complex topics into clear communications. This role offers a collaborative culture and opportunities for growth in AI-powered SaaS platforms.

Benefits

30 Days Paid Leave

Comprehensive Health Insurance

Career Growth

Collaborative Culture

Qualifications

• 3–5+ years in customer education, technical writing, or product enablement.
• Portfolio of clear, instructional content for complex products.
• Strong editing skills and the ability to create scannable, engaging content.

Responsibilities

• Own customer-facing product education including tutorials and knowledge base.
• Collaborate with developers and designers to translate technical knowledge.
• Create internal playbooks and content-related training for the support team.

Skills

Customer education experience

Technical writing

Knowledge management

Growth mindset

Tool fluency with docs platforms

Data literacy

Education

Bachelor’s degree in Computer Science, Engineering, Finance, Communications

Tools

GitBook

Markdown

HTML

Job description

A Dubai-based technology company is seeking a Customer Education & Knowledge Lead to take ownership of customer education content, including tutorials and knowledge bases. The ideal candidate should have 3+ years of relevant experience, a strong portfolio of instructional content, and the ability to translate complex topics into clear communications. This role offers a collaborative culture and opportunities for growth in AI-powered SaaS platforms.