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IT Application Support Specialist - Service Desk & UAT
Job summary
A leading technology solutions provider in Sharjah is looking for a Technical Support Specialist to provide first-line support for websites and mobile applications. The ideal candidate should have a diploma or bachelor's degree in IT or a related field and 1-3 years of relevant experience. Responsibilities include managing support requests, monitoring system performance, and training users. Strong communication skills in both Arabic and English are essential. Join an innovative team with opportunities for growth.
Qualifications
- 1–3 years of experience in customer-facing technical support or service desk roles.
- Strong knowledge of web applications, mobile apps, and troubleshooting.
- Familiarity with authentication systems is a plus.
Responsibilities
- Provide first-line technical support for users.
- Log and manage support requests via the Service Desk.
- Monitor system performance and report critical incidents.
- Train users and create user manuals.
- Collect user feedback and participate in UAT.
- Identify recurring problems for long-term resolution.
- Coordinate with vendors to resolve issues.
- Maintain support records and prepare reports.
Skills
Education
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.