Senior IT Officer IT Specialist

Intelligent Solutions; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A reputable organization in the UAE is seeking a Senior IT Officer to manage and enhance their IT infrastructure. The ideal candidate will have 4–6 years of experience in networking and user support, with expertise in SonicWall firewalls and Trend Micro Apex One. Responsibilities include troubleshooting network issues, providing IT support, and managing Windows Server infrastructure. This role offers a dynamic work environment focused on security and efficiency.

Qualifications

• 4–6 years of relevant experience in IT infrastructure, networking, and user support.
• Proven expertise in SonicWall firewalls and VPN (SSL & Site-to-Site).
• Experience with Trend Micro Apex One and Email Gateway.
• Strong analytical and troubleshooting skills.

Responsibilities

• Manage and troubleshoot core network infrastructure including LAN/WAN and VPN.
• Provide Level 2 and 3 IT support to end users.
• Support and maintain Windows Server infrastructure.
• Collaborate with vendors for IT projects.

Skills

SonicWall firewalls

VPN configurations

Trend Micro Apex One

Email Gateway

NAS administration

IT support

System administration

Networking protocols (TCP/IP, VLANs, DNS, DHCP)

Education

Bachelor’s degree in computer science or related field

Tools

PowerShell

Bash

Microsoft 365

Azure

Job description

Job Description

General Overview :

We are looking for a highly skilled and proactive Senior IT Officer / IT Specialist for our client, a reputable organization in the UAE. The selected candidate will play a key role in maintaining, supporting, and enhancing the company’s IT infrastructure and network environment.

This position requires strong hands‑on experience with SonicWall firewalls, VPN configurations, Trend Micro Apex One, Email Gateway, and NAS administration, along with a solid background in IT support and system administration. The role is vital in ensuring the security, reliability, and efficiency of IT operations across the organization.

Key Responsibilities :

Network & Infrastructure

• Manage, monitor, and troubleshoot core network infrastructure including LAN / WAN, VLANs, Wi‑Fi, and VPN.
• Configure and maintain SonicWall firewalls (SSL & Site‑to‑Site VPN, NAT policies, content filtering).
• Conduct network performance tuning, firmware upgrades, and proactive device monitoring.
• Implement and maintain backup, failover, and disaster recovery solutions.
• Maintain accurate and updated network documentation, including IP schemas and topology diagrams.

User Support & Endpoint Security

• Provide Level 2 and 3 IT support to end users, resolving hardware, software, and network‑related issues.
• Manage incidents and service requests using an IT ticketing system to ensure timely resolution.
• Administer and monitor Trend Micro Apex One for endpoint security and compliance.
• Deploy and manage endpoint protection policies across all devices.
• Conduct user training on cybersecurity awareness and safe computing practices.

Systems & Server Administration

• Support and maintain Windows Server infrastructure and related services.
• Oversee NAS storage systems, ensuring data integrity and availability.
• Manage IT assets, including hardware lifecycle, inventory, and software licensing.
• Collaborate with vendors, service providers, and internal teams to deliver IT projects.
• Participate in and lead IT initiatives assigned by management.

Key Requirements :

• Bachelor’s degree in computer science, Information Technology, or a related field.
• 4–6 years of relevant experience in IT infrastructure, networking, and user support.
• Proven expertise in :
  1. SonicWall firewalls and VPN (SSL & Site‑to‑Site)
  2. Trend Micro Apex One and Email Gateway
  3. Windows Server administration
  4. NAS storage management
  5. Networking protocols (TCP / IP, VLANs, DNS, DHCP, routing, switching)
• IT support and ticketing systems
• Preferred certifications : CompTIA Network+, CCNA, MCSA, or equivalent.

Key Competencies :

• Strong analytical and troubleshooting skills.
• Excellent communication and interpersonal abilities.
• Ability to handle multiple priorities and meet deadlines under pressure.
• Proactive, security‑focused, and results‑driven mindset.

Desirable Skills :

• Familiarity with ITIL framework and service desk operations.
• Experience with automation and scripting tools (PowerShell, Bash).
• Exposure to Microsoft 365 and Azure platforms is an advantage.