Health Coach à États-Unis

The Role

• To take time and get to know the guests, and to be committed to service excellence.
• To show presence in the Hotel Lobby and provide service that is sincere, warm and enthusiastic, ensuring the guests’ satisfaction.
• Work closely with Front Office, Housekeeping and Food and Beverage regarding guest needs and special requests.
• Take opportunities to delight the guests.

Planning & Organizing

• Awareness of local activities and recreation options
• Be fully aware of the daily information and activities both in the hotel and locally.
• Check Hotel status including occupancy, functions, groups, VIPs.
• Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day
• Is aware of the daily activities and has product knowledge of all the hotel facilities.

Operations

• Follow the grooming standards at all times
• Attend training classes as per schedule
• Show fullest cooperation and respect within the team and other departments
• Perform as per OSM Standards and in line with the Company’s Values and Core Behaviours
• Check equipment and report issues to IT or Engineering
• Handle guest complaints and report to manager
• Show fullest cooperation and respect within the team and other departments
• Ensure the prompt and efficient handling of all guest luggage on arrival, during stay, departure and the luggage store, as well as ensure safety and security of guest luggage.
• Ensure that all luggage are covered with a baggage claim tag.
• Parking of guests and visitors vehicles in the designated hotel parking area.
• Resolve guests complaints/ requests and liaise with the department concerned to ensure immediate follow up.
• Handle issuance of guest room key cards and ensure effective control for guest security.
• Report any unusual occurrences or requests to the Concierge desk.
• Responsible for the efficient, clean, safe and hygienic maintenance of the Concierge Desk area.
• Responsible for lobby paging services under the supervision of Concierge.
• Practices suggestive selling and able to familiarize guests to hotel facilities.
• Co-ordinates with Front Office to ensure that payment of guest folios is protected at all times.
• Escorts guests to their rooms. For first-time guests, explain hotel facilities and in-room facilities such as lights, TV, safe, AC, fire exit, etc.
• Ensure luggage is placed for guest to unpack.
• Ensures that all guests are greeted on arrival & departure of the hotel and escorted to the right direction.
• Provide friendly and courteous service to guests and respond promptly to all requests and inquiries at all times.
• At the end of the shift, communicate all information needed for the next shift.
• Maintain continuous contact with hotel guests to ensure that problems or complaints are handled efficiently and courteously.
• Ensures prompt & efficient message, newspapers, parcels & package deliveries to guests, as per hotel policy.
• Arrange guest transportation requests including Limousine service, Shuttle Bus and car rental with coordination with the hotel’s rent a car agent.
• Understand and adhere to Mövenpick Hotels & Resorts policy relating to Fire, Hygiene, Health and Safety.

Driver Responsibilities

• Each guest is picked up in a clean and well maintained car.
• Know the guest’s destination and the quickest route; if unsure, ask or switch drivers to avoid misrouting.
• Maintain cleanliness and professionalism at all times.
• Respect road signs and speed limits.
• Assist guests with loading/unloading luggage; adjust radio, climate control as requested.
• Avoid unnecessary conversation; engage appropriately when guests are receptive.
• Avoid gossip about the hotel, guests or competitors.
• Keep the car fuel tank full and uniform clean.
• Have updated traffic information before trips.
• Report car faults promptly.
• Work closely with Valet Parking and Limousine partners.
• Act as an F&B ambassador and promote outlets.
• Avoid wearing strong aftershave.

Administration

• Handling telephone calls at the Concierge desk.
• File daily concierge desk report and documents systematically under the supervision of Concierge.
• Maintains accurate records / documentation, as per operational and organizational requirements.

Generic Aspects On Hygiene / Personal Safety / Environment / Confidentiality

• Ensure proper care of all equipment and furniture entrusted for Heartists use.
• Be familiar with hotel policies and procedures and the layout of the hotel; know emergency procedures.
• Know safety regulations and ensure their application to protect people and property.
• Respect the Environment Charter and sustainability efforts (energy saving, recycling, waste sorting).
• Adhere to the Heartists Handbook rules and hotel policy on Fire, Hygiene, Health and Safety.
• Ensure confidential information is safeguarded and not removed from the office.
• Do not disclose financial or other confidential hotel information.

• Valid UAE Driver’s License
• Experience working as a Driver or a Bellman in a Hotel is preferable
• Strong interpersonal and problem solving abilities
• Fluency in English; additional languages are a plus