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Application Support Engineer
Job summary
A recruitment agency in Dubai seeks an experienced Application Production Support Engineer to monitor and support enterprise applications, particularly in banking and finance. The ideal candidate will have 35 years of experience, hands-on skills in monitoring tools such as Dynatrace and Datadog, and a solid understanding of incident management. The role includes resolving incidents, ensuring system uptime, and working closely with stakeholders to meet SLAs. Competitive benefits are offered as per UAE law.
Benefits
Qualifications
- 35 years of experience in Application Production Support or related roles.
- Hands-on experience with monitoring tools like Dynatrace, Datadog, and Prometheus.
- Experience in incident management, troubleshooting, and log analysis.
Responsibilities
- Monitor application performance using tools like Dynatrace, Datadog, and Prometheus.
- Provide L1/L2 support ensuring uptime and reliability.
- Investigate and resolve incidents collaborating with development and infrastructure teams.
- Implement automated monitoring and alerting for proactive issue resolution.
- Ensure SLAs and KPIs are met.
Skills
Tools
We are looking for a skilled Application Production Support Engineer with 35 years of experience to join our team. The ideal candidate will have experience in monitoring troubleshooting and incident management for enterprise applications preferably in banking and financial services.
- Monitor application performance using tools such as Dynatrace Datadog and Prometheus.
- Provide L1/L2 support for production applications ensuring uptime and reliability.
- Investigate and resolve incidents collaborating with L2/L3 development DevOps and infrastructure teams.
- Implement automated monitoring alerting and log analysis for proactive issue resolution.
- Work closely with stakeholders to ensure SLAs and KPIs are met.
- Participate in root cause analysis (RCA) and provide longterm solutions for recurring issues.
- Support deployments patching and upgrades in production environments.
- 35 years of experience in Application Production Support or related roles.
- Handson experience with Dynatrace Datadog and Prometheus for monitoring and alerting.
- Experience in incident management troubleshooting and log analysis.
- Exposure to banking and financial domain applications and regulatory requirements.
- Familiarity with cloud platforms like AWS Azure or GCP is a plus
- All mandatory benefits as per UAE law
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.