Vice President – Digital Product Owner, Digital Channels, Personal Banking

RAK BANK; United Arab Emirates; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading bank in the UAE is looking for a Vice President - Digital Product Owner to lead cross-functional teams in delivering customer-centric digital journeys. The ideal candidate should have over 10 years of experience in product management, with a focus on digital transformation in banking. Strong expertise in agile methodologies, product lifecycle management, and a background in finance or computer science is required. This leadership role offers the chance to influence major digital projects and enhance customer experiences.

Qualifications

• Minimum 10 years in product management, digital transformation, or agile delivery.
• At least 5+ years in a senior Product Owner or leadership role within an agile organization.
• Experience in digital product management in Banking and/or established FinTech.

Responsibilities

• Own and execute the CASA Transformation roadmap aligned to business goals.
• Define and prioritize backlogs, craft user stories, set acceptance criteria.
• Elevate CX through UX/UI‑led journey design and platform optimization.
• Lead an agile squad; own product decisions, sprint planning.
• Deliver sustainable performance supporting P&L targets.

Skills

Agile Delivery Leadership

End-to-End Product Ownership

Backlog & Collaboration Tools

Customer Journey Design

Data-Driven Decision Making

Cross-Functional Leadership

Education

Bachelor's in Finance, Economics, Business or Computer Science, Engineering, Information Systems

Desirable Certifications - CSPO, SAFe PO/PM, Agile/Lean, Design Thinking

Tools

Jira

Azure DevOps

Confluence

Google Analytics

Power BI

Tableau

Job description

About the role

RAKBANK is hiring a Vice President - Digital Product Owner, reporting to the Executive Vice President, Head of Digital Channels. You will lead cross‑functional squads across Product, Technology, Risk, Compliance, Operations, and Marketing, delivering customer‑centric digital journeys.

What You’ll Be Doing:

• Own and execute the CASA Transformation roadmap aligned to business goals and customer needs.
• Define and prioritize backlogs, craft user stories, and set acceptance criteria within agile frameworks.
• Elevate CX through UX/UI‑led journey design and platform optimization across digital and staff‑facing channels.
• Enhance channels, features, and capabilities to grow CASA and boost conversion.
• Track KPIs, analytics, and feedback to inform iterative improvements.
• Lead an agile squad (devs, designers, analysts, testers), owning product decisions, sprint planning, and timely, compliant delivery.
• Report progress, risks, and outcomes; champion the customer’s voice via data‑driven insights.
• Partner with Risk and Compliance to meet regulatory requirements and sound risk practices.
• Scan market trends, competitor offerings, and emerging tech to drive personalization and advisory capabilities.
• Deliver sustainable performance: improve originations, shorten time‑to-investment, increase STP, reduce cost‑to‑acquire/serve, and enable cross‑sell/upsell—supporting P&L targets.

What We’re Looking For:

• Education: Bachelor’s in Finance, Economics, Business or Computer Science, Engineering, Information Systems.
• Desirable Certifications - CSPO, SAFe PO/PM, Agile/Lean, Design Thinking.
• Experience: Minimum 10 years in product management, digital transformation, or agile delivery, including 5+ years in a senior Product Owner or leadership role within an agile organization.
• Industry: Digital product management in Banking and/or established FinTech.

Skills

• Agile Delivery Leadership: Deep expertise in Scrum, SAFe, and Kanban frameworks to drive agile transformation.
• End-to-End Product Ownership: Managing the full product lifecycle from ideation through release and continuous optimization.
• Backlog & Collaboration Tools: Proficient in Jira, Azure DevOps, and Confluence for sprint planning and backlog management.
• Customer Journey Design: Skilled in mapping and optimizing digital experiences for clients and advisors.
• Data-Driven Decision Making: Advanced use of Google Analytics, Power BI, and Tableau for KPI tracking and behavioral insights.
• Cross-Functional Leadership: Leading diverse teams to deliver strategic and operational mandates effectively.