Spa Front Desk & Guest Experience Coordinator

Al Dawama Personal Care; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading spa service provider in Dubai is seeking a Front Desk Receptionist to greet guests, manage bookings, and handle inquiries. The ideal candidate will have strong communication skills and the ability to maintain a friendly atmosphere. Responsibilities include checking in/out guests, scheduling appointments, answering calls, and processing payments. This position offers a dynamic work environment where customer satisfaction is a priority.

Responsibilities

• Greet and welcome spa guests in a friendly and professional manner.
• Answer incoming calls and respond to inquiries.
• Schedule and confirm spa appointments.
• Check guests in and out using the booking system.
• Manage customer records and maintain confidentiality.
• Process payments and issue receipts.
• Maintain a clean and organized reception area.
• Coordinate with therapists to ensure smooth scheduling.
• Provide general information about spa services, prices, and promotions.

Job description

A leading spa service provider in Dubai is seeking a Front Desk Receptionist to greet guests, manage bookings, and handle inquiries. The ideal candidate will have strong communication skills and the ability to maintain a friendly atmosphere. Responsibilities include checking in/out guests, scheduling appointments, answering calls, and processing payments. This position offers a dynamic work environment where customer satisfaction is a priority.