SMART HANDS TECHNICIAN (L2) – EUC & DC UAE

Excis Compliance ltd; Dubai; On-site; AED 70,000 - 90,000; Full time

Job summary

A global IT support leader is seeking a Smart Hands Technician (L2) for data center operations in Dubai. The role involves providing onsite support for networking and EUC hardware as well as managing inventory and RMA processes. Candidates should have at least 4 years of IT support experience and be fluent in English and Arabic. Join a collaborative environment that offers career growth opportunities.

Benefits

Competitive salary

Collaborative work culture

Career growth opportunities

Qualifications

• 4+ years in IT support with break-fix experience.
• Proficient with networking equipment and ticket systems.
• Ability to follow technical instructions.

Responsibilities

• Provide onsite Smart Hands support for networking.
• Manage spare inventory and RMA processes.
• Ensure adherence to datacenter protocols.

Skills

IT support experience

Organizational skills

Communication skills

Basic networking knowledge

Fluency in English

Fluency in Arabic

Education

Relevant IT Certification

Tools

Desktop Central

Microsoft Intune

Job description

Job Description

WE’RE HIRING A SMART HANDS TECHNICIAN (L2) – EUC & DC!

Excis is a global IT support leader, driven by innovation and collaboration. We’re looking for a proactive Smart Hands Technician to provide critical onsite support for our data center and infrastructure operations. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.

• Client in 190+ countries
• 6000+ Engineers
• 200+ Enterprise Clients

WHAT YOU’LL DO :

• Provide onsite Smart Hands support for networking equipment, servers, and end-user computing (EUC) hardware, following precise directives from remote L3 engineers.
• Escort OEM technicians, manage spare inventory, and handle the full RMA process (shipping / receiving parts).
• Ensure real-time updates in the ticket system and maintain clear communication with remote teams for seamless operations.
• Maintain strict adherence to datacenter protocols and customer SLAs.
• Document all processes and troubleshoot basic network and EUC / break-fix issues under supervision.
• Utilize tools like Desktop Central and Intune for basic device management tasks as directed.

Requirements

• 4+ years of hands-on IT support and break-fix experience in fast-paced environments, including data center or infrastructure support.
• Basic networking knowledge (routers, switches, servers) and ticket system proficiency.
• Strong organizational, documentation, and communication skills.
• Ability to follow precise technical instructions meticulously.
• Fluent in both English and Arabic (verbal and written communication required).
• Experience with Desktop Central or Microsoft Intune is a strong asset.

Benefits

• Competitive salary
• Collaborative and inclusive work culture
• Career growth opportunities in a global IT environment

Join Our Team!

If you are a problem-solver with strong technical skills and a passion for delivering top-notch IT support, we want to hear from you! Apply now to become part of a dynamic team where your expertise makes a real impact.

Requirements

WE’RE HIRING AS A EXECUTIVE SUPPORT TECHNICIAN AT BOSTON, MASSACHUSETTS USA! Excis is a global IT support leader globally, driven by innovation and collaboration. We’re looking for a proactive Executive Support Technician L3 to perform Senior L3 IT Support, to enhance its Field Services Operations (FSO) and Executive Officer (EO) Support at Boston. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day. Client in 190+ countries 6000+ Engineers 200+ Enterprise Clients We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first. Start your journey with Excis and grow with us! What You'll Do : Technical Operations & Management : Oversee daily technical operations including system monitoring, maintenance, troubleshooting, and management of advanced technology solutions such as mobile devices, AV / video conferencing, and collaboration tools. Serve as escalation point for complex issues, driving root-cause analysis and executing preventive maintenance to ensure service reliability aligned with executive needs. Strategic Planning, Service Development & Infrastructure Optimization : Develop and implement strategic plans for IT support services, collaboration, and conferencing equipment aligned with organizational goals. Collaborate with IT Infrastructure and Cyber Security teams to evaluate emerging technologies and ensure regulatory compliance. Oversee deployment, maintenance, and optimization of workstations, mobile devices, and conferencing systems while proactively monitoring system performance and user feedback for continuous improvement. Support, Vendor & Budget Management : Establish white glove support services including helpdesk, knowledge bases, and business continuity plans for critical events like board meetings. Manage vendor relationships and ensure SLAs are met to drive continuous improvement and value. Work closely with IT service owners to optimize budgets, allocate resources, prioritize projects, and report progress to senior leadership ensuring alignment with financial guidelines, ROI, and organizational priorities. What You Need : Over 10 years of progressive experience in IT leadership roles, including Digital Workplace Services, service delivery, white glove executive support, and infrastructure operations. Bachelor’s Degree in Computer Science, IT, or related field; Master’s degree or MBA preferred; professional certifications like ITIL Expert, PMP, CISSP, or CISA highly desirable. Demonstrated success in building and managing relationships with C-level executives, leading cross-functional teams, managing complex projects, financial budgets, and driving technology transformations in dynamic environments. Proficiency in IT service management frameworks such as ITIL, COBIT, and Agile with strong emphasis on process optimization, governance, and continuous improvement. Technical expertise in Digital Workplace Services technologies including AV systems, collaboration tools (MS Teams, Cisco Webex, Zoom), operating systems (Windows, Mac, Ubuntu), management tools (Intune, SCCM, Tanium), mobile devices, cybersecurity best practices, and strong communication and problem-solving skills. Why Join Us? : At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence. Ready to make a difference and grow your career? Apply now to join Excis in Boston, Massachusetts and be at the forefront of IT support excellence!