Retention Specialist

Growth West Marketing; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading marketing firm is seeking an experienced Indian Retention Desk Executive in Dubai to enhance client relationships and retention within the Indian market. The ideal candidate will have at least 1 year of experience in sales or account management in the Forex or online trading industry. Proficiency in English and Hindi is required, with additional Indian languages as a plus. This is a full-time on-site position offering a competitive salary and attractive commissions.

Benefits

Attractive commissions

Qualifications

• Minimum 1 year experience in Sales, Business Development, or Account Management in Forex or online trading.
• Familiarity with trading platforms and client lifecycle strategies.
• Fluent in English and Hindi, knowledge of other Indian languages is a plus.

Responsibilities

• Contribute to client retention and enhance relationships.
• Manage high-value clients and drive strong deposit volumes.
• Be proactive in addressing client concerns and upsell effectively.

Skills

Client-Centric

Proactive

Persuasive Communication

Relationship-Building

Job description

Overview

We’re Hiring: Indian Retention Desk Executive.

Location: Dubai (Onsite)

Job Type: Full Time

Salary: Competitive Salary + attractive commissions.

We are looking to hire a dedicated and driven professional for our Indian Retention Desk who can contribute to client retention, enhance client relationships, and support revenue growth within the Indian market.

Key Responsibilities / Qualifications

Who We’re Looking For:

• Smart, Proactive & Client-Centric
• Someone who takes initiative, thinks beyond routine processes, and is committed to ensuring every client remains engaged and satisfied.

Forex & Online Trading Industry Experience (Minimum 1 Year)

• Experience in Sales, Business Development, or Account Management within the Forex or online trading industry.
• Familiar with trading platforms and client lifecycle strategies.
• Ability to manage high-value clients and drive strong deposit volumes.

Language & Communication Skills

• Fluent in English and Hindi.
• Knowledge of additional Indian languages such as Tamil, Telugu, Kannada, or Malayalam is a strong plus.
• Strong persuasive and relationship-building communication style is a must.

Retention & Upselling Focused

• You must have a strong sense of client value and loyalty, be proactive in addressing concerns, and know how to retain and upsell clients effectively.

Performance-Driven with a Growth Mindset

• We are looking for go-getters who are target-oriented, eager to learn, and thrive under pressure.