Retail Supervisor

Confidential; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A retail property management company in Abu Dhabi is seeking a Retail Property Supervisor to manage day-to-day operations of retail properties. The role involves supervising staff, ensuring tenant satisfaction, and coordinating maintenance activities. Ideal candidates will have 2-4 years of relevant experience and a degree in Property Management or a related field. This position offers an opportunity to enhance property value and optimize tenant relations.

Qualifications

• 2-4 years of experience in retail property supervision.
• Sound understanding of retail property operations.
• Ability to supervise on-site teams effectively.

Responsibilities

• Supervise daily operations of retail properties.
• Serve as point of contact for tenant inquiries.
• Conduct regular property inspections.

Skills

Customer service focus

Communication skills

Organizational abilities

Proactive issue resolution

Leadership skills

Education

Diploma or Bachelor’s degree in Property Management

Certification in property or facilities management

Tools

Property management software

MS Office

Job description

Overview

Property Operations & Tenant Management – The Retail Property Supervisor is responsible for the day-to-day management and supervision of retail properties, ensuring smooth operations, tenant satisfaction, facility maintenance, safety, and compliance. This includes overseeing on-site staff, coordinating vendors, conducting inspections, supporting leasing activities, and maintaining records to optimize the operational efficiency and overall value of the retail assets.

Responsibilities

• Supervise and oversee daily operations of assigned retail properties, ensuring a clean, secure, and welcoming environment for tenants and visitors.
• Serve as the main point of contact for tenants regarding maintenance requests, facility issues, and general inquiries; ensure prompt resolution and maintain high tenant satisfaction.
• Conduct regular property inspections of retail units, common areas, and building systems; identify and report maintenance issues, safety hazards, or needed repairs.
• Coordinate and monitor all on-site maintenance, cleaning, security, and service vendor activities to ensure adherence to company standards and service agreements.
• Support leasing activities by preparing vacant units for occupancy, assisting with property tours, and coordinating tenant move-in/move-out processes.
• Maintain accurate records of maintenance activities, inspection findings, work orders, vendor invoices, and tenant communications in the property management system.
• Assist with the implementation of health, safety, and security protocols, ensuring all legal and regulatory requirements are met.
• Supervise and guide on-site support staff (cleaners, maintenance, security, etc.), ensuring effectiveness and professionalism in all duties.
• Report urgent issues and incidents to the Retail Property Manager and support with incident investigations, escalations, and follow-ups as needed.
• Monitor and support the property’s preventative maintenance schedule, ensuring timely execution and reducing potential disruptions.
• Contribute to tenant engagement initiatives and events, fostering a sense of community and enhancing tenant retention.
• Assist the property management team with the preparation of occupancy, incident, and maintenance reports.
• Stay updated on best practices in retail property facility management and proactively suggest improvements to operational processes.

Qualification

Education – Diploma or Bachelor’s degree in Property Management, Facilities Management, Business Administration, or a related field preferred.

Certifications – Certification in property or facilities management is an advantage.

Experience and Competencies

• 2-4 years of experience in retail property supervision, facilities management, or a related role.
• Sound understanding of retail property operations, maintenance requirements, and tenant relationship management.
• Strong customer service focus and communication skills.
• Good organizational and record-keeping abilities.
• Ability to identify and resolve facility and operational issues proactively.
• Leadership skills and ability to supervise on-site teams effectively.
• Proficiency in MS Office and property management software.
• High level of reliability, professionalism, and team collaboration.