Reservation Agent - voco Dubai

InterContinental Hotels Group; Dubai; On-site; AED 30,000 - 40,000; Full time

Job summary

A leading international hotel chain in Dubai is seeking a Reservations Agent to maximize room revenue and handle guest inquiries effectively. The ideal candidate should have 1 to 2 years of experience in a similar role, be fluent in Arabic, and adept with the Opera system. This role offers a great salary, benefits, and the chance to join a global family fostering teamwork and individual growth.

Benefits

Career development

Employee room discounts

Great work culture

Qualifications

• 1 to 2 years of experience in a similar role at a 4* or 5* hotel in Dubai.
• Experience with revenue-generating mediums and organization.
• Ability to adapt to changing priorities.

Responsibilities

• Maximize room revenue through sales conversions.
• Handle guest queries and complaints.
• Maintain accurate reservation records.

Skills

Fluent in Arabic

Detail-oriented

Strong interpersonal skills

Ability to work under pressure

Sales skills

Tools

Opera Reservations System

Job description

Overview

At voco, we’ve created a hotel brand that gives people a different choice. Hotels to count on but different enough to be fun. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Our new family of hotels are connected by their own sense of style and individual character – and that’s something we make the most of. Finding the perfect mix of reliability and new experiences. Because we believe that when you respect individuality life gets interesting.

At the heart of every great stay is a great host. We think the trick to hosting is to take the time to understand what your guests need, and want. So before they arrive, we find out more about them and how we can make their stay better. Whilst they are with us we give tempting recommendations of our favourite drinks or food, or tips for local experiences that they won’t find in any guide book.

Key responsibilities

• Maximize rooms revenue through the conversion of telephone calls into sales
• Be fluent in all hotel products and services
• Handle faxes and emails pertaining to room reservations
• Handle room reservations from Tour Operators and Destination Management Companies (DMC)
• Handle guest queries and complaints relating to Rooms Reservations
• Identify sales opportunities through individuals, Corporate Accounts, Wholesalers, and Travel Management companies
• Process smoothly all entry visa requests from Companies with Corporate accounts with the hotel
• Have a thorough knowledge of the operation of Opera Reservations System with a main focus on inputting, retrieving, and revising room reservations
• Maintain an organized file of all future booking correspondence
• Maintain an organized file of all billing support documents (i.e. LPOs, Vouchers, etc.)
• Ensure market segmentation is accurate for each reservation
• Merge profiles as encountered
• Complete understanding and effective use of the Hotel’s telephone system

What we need from you

The ideal candidate must have 1 to 2 years of progressive work-related experience in the same role in a 4* or 5* city hotel in Dubai and should be familiar with Opera. They should have strong capabilities in handling the technicality of revenue-generating mediums and organizing, be detail-oriented, and have the ability to work under pressure of deadlines and ever-shifting priorities in a fast-paced environment. Also, they must be a team player, have strong interpersonal skills, and work well independently as well as part of a team, with a flexible attitude and ability to adapt to changing priorities and business needs. Proficiency in Arabic is required.

What we offer

We’ll reward all your hard work with a great salary and benefits – in addition to career development, employee room discounts and great work culture.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve. Visit www.careers.ihg.com to find out more about us.

About voco

Reliably Different - Welcome to voco Hotels, IHG’s new upscale brand. We call our Hotels voco – It means ‘to invite’ and ‘call together’ originating from Latin and representing our thoughtful, unstuffy and charming nature. Guests tell us that voco is fun without being vanilla, trendy without being alienating and premium, without being stuffy. This unique and playful attitude, combined with a consistent level of quality, sits at the heart of our brand here at voco Dubai. Voc o Dubai is a location like no other with a premium ambience in the heart of Dubai and laid back yet attentive service from the friendly hosts. Its location on Sheikh Zayed Road connects it to many city delights, moments from shopping, dining, and entertainment experiences.

Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the Apply button. Start your journey with us today.